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Client Services Trainer

Quantcast, San Francisco

Quantcast helps create a more personalized digital world.


Quantcast is hiring a Senior Trainer to work with our Client Services team in our San Francisco office.
We have built one of the world's largest, living data-sets, and we use it to bring unparalleled relevance to online advertising. By utilizing technology and big data to understand digital audiences, Quantcast solves the biggest challenges in marketing.

As a Senior Trainer, you will execute a complete Client Services training program and form a CS Academy with the aim to develop and certify all CS employees. You will be responsible for all aspects of CS training and performance mentorship for our global CS team, and will work with both new hires and the existing CS team to build out their industry knowledge and campaign management and client interaction skills.

Responsibilities:

  • Deliver a regular new hire training curriculum for all new hires in Quantcast’s Client Services organization
  • Coach and develop the existing CS teams to improve their performance and development within the company, in partnership with Account Management and Sales Management
  • Partner closely with Sales, Engineering and Product in the creation of unique content and training materials to support new product launches and help drive cross-functional adoption and best practices
  • Develop existing reference collateral and learning tools to support training plans
  • Build positive relationships and credibility with senior members across the organization
  • Deliver Programmatic Training and industry updates to key clients, agencies and the internal organization
  • Partner with and support Campaign managers in driving improved performance and quality within their teams based on comprehensive and up-to-date education on our products, tools, optimization techniques and analytical methodologies

Requirements:

  • BA/BS degree or equivalent experience
  • Successful record of Sales, Account Management, and/or Client Management (Campaign Management) experience
  • Excellent presentation and storytelling skills - the ability to take complex topics and make them simple and digestible is key
  • Experience in leading "front of the room" trainings and delivering curriculum across client services and commercial teams
  • Experience designing and writing technical training and testing materials
Quantcast owns and operates the world’s largest audience insights and measurement platform on the open internet. Fueled by live data drawn from more than 100 million web and mobile destinations, Quantcast applies machine learning technology to help marketers, publishers, and agencies grow their brands by better understanding and predicting consumer interactions in real-time. 

Founded in 2006, Quantcast is headquartered in San Francisco and has employees in over 20 offices across 10 countries. We are committed to building an inclusive and diverse environment where everyone can be their authentic self.

About Quantcast

ABOUT US Our intelligence platforms combine big data and machine learning to solve crucial marketing challenges. We help publishers understand audiences and create compelling digital experiences. Our predictive advertising capabilities give marketers insight into online behaviors so they can reach valuable, relevant customers. And we help consumers receive personalized stories and messages across devices.

Want to learn more about Quantcast? Visit Quantcast's website.