Uncubed

Community Specialist (Mandarin Speaking)

Quartet, New York, NY

Quartet is building a collaborative ecosystem linking behavioral and physical health


Quartet is a mission-driven technology company transforming the way mental healthcare is delivered. We partner with insurers and physicians to make mental healthcare more accessible and integrated into primary care. Our platform relies on advanced analytics, proven treatment programs, and easy to use technology to improve outcomes and total cost of care. We are a team of engineers, data scientists, and clinicians, finding solutions for a broken healthcare system. Venture-backed by the very best healthcare and technology investors, including GV (formerly Google Ventures), Quartet is using this investment to further build its team and expand into 5+ new markets in 2017.

The Community Engagement Specialist is responsible for providing outstanding experiences for patients-in-need as well as our community of primary care and behavioral care providers.  You will receive a broad set of assignments that may require anything from linking a client to a behavioral health provider, developing customer service processes, to suggesting improvements to Quartet's tech products - always with an outcome and data driven approach. This role is intended for someone who is interested in fast growth opportunities and can adapt quickly to the ever-changing requirements of building a successful startup.

Responsibilities

  • Interact with and provide telephonic, email, or live chat support for our user base, including patients, primary care providers, or behavioral care providers
  • Learn and become proficient in all tools required for the role, internal or external to Quartet including but not limited to Hubspot, Zendesk, and other CRM tools or internal services.
  • Meet daily productivity targets and engage with our users on a regular cadence, following workflows for different types of users (i.e.clients/BHPs/PCPs) 
  • Become proficient in Quartet’s scripting and messaging, and be comfortable with frequent adjustments and tweaks to message flow. 
  • Work cross-functionally and across teams and departments to improve outcomes and deliver state-of-the-art experiences to our community. 
  • Be proactive and show initiative in solving complex user issues, and be able to experiment and think critically, providing cross-org feedback
  • Utilize unique engagement strategies for different user types and support inquiries, whether tech-related or engagement-related
  • Collaborate with other Community Engagement Teams

Qualifications

  • Fluency in Mandarin required
  • Clear understanding of Quartet’s vision and strategy
  • Alignment with Quartet's mission
  • Willingness and comfort with swift tactical changes based on engagement learnings
  • Critical thinking skills, organized, thorough, capable of switching gears fast
  • Comfortable engaging over the phone or virtually with patients who are in need of behavioral health services
  • Two years of experience, preferably in a fast-paced environment or technology startup
  • Passion for improving lives by unifying physical and behavioral health delivery
  • Spanish, Portuguese or Cantonese speaker a plus, but not required

Quartet has been named among Modern Healthcare's 100 Best Places To Work in 2016! Benefits and perks of working at Quartet include:

  • Medical, dental, vision and life insurance
  • Enhanced mental health benefits
  • Paid membership to One Medical
  • Pre-tax health, transit and dependent care flexible spending accounts
  • Fee-free 401(k) program
  • Unlimited vacation and sick leave, and competitive family leave policy
  • Working with some of the most talented and mission-driven minds in the industry!

About Quartet

Quartet is a technology company transforming the way mental healthcare is delivered, by making it more accessible and integrated into primary care. 

Our platform relies on advanced analytics, proven treatment programs, and easy-to-use technology to improve outcomes and total cost of care. 

Quartet partners with insurers and physicians, making it easy to connect their patients to integrated BH care that is proven to deliver better healthcare outcomes and lower total system cost.


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Want to learn more about Quartet? Visit https://www.quartethealth.com/