Customer Success Manager (New York)

Quora, New York City

Q&A platform that empowers people to share and grow the world’s knowledge

As the first Customer Success Manager in Quora New York, you will have the opportunity to shape and lead Quora's first expansion into a new market. You will play a vital role in all aspects of the business, from diverse and intelligent hiring, to on-boarding and training new team members, maintaining and growing existing business, helping to drive new customer acquisition, motivating the team, and building Quora's culture in a new office.

You will be the main point of contact for a diversity of advertisers and have full ownership of the customer experience and customer success. Drawing upon all available resources, metrics, and Quora product knowledge, you will provide insights that will optimize ad campaigns and determine which creative content works most effectively. We value direct and timely communication, creative insights, and expect you to advise and even challenge advertisers if it will help them ultimately be more successful on Quora and in their respective teams.

This is a facilitative role that requires a combination of focus and flexibility, as well as a willingness to play an an external, internal, and behind-the-scenes role. The role requires a highly resourceful individual with strong proactive leadership ability, emotional intelligence, self-motivation, integrity, and strong analytical skills. It requires a highly versatile and well rounded leader, someone who can create and drive strategy but also roll up their sleeves and get their hands dirty. It’s the intersection of leadership, strategy, creativeness, and problem solving that makes this an exciting and challenging role.

What You’ll Do

  • Help define and implement Quora's strategy in the NY market
  • Lead by example and establish a fun, inclusive, and safe work environment.
  • Be responsible for growth of the business. Execution is key. You will be responsible for maintaining and growing a book of business while also helping acquire new business
  • Represent Quora with external stakeholders
  • Contribute and share best practices with Quora HQ

What You’ll Need

  • 3 - 5 years of experience managing advertising campaigns from either client or publisher side, preferably experience running search and social campaigns
  • Analytical Thinking. Data-driven mentality and strong business judgment. Able to roll up your sleeves, analyze the data and pull key insights for team members and customers.
  • Strong interpersonal skills. Able to build and manage strong relationships with the team, cross-functional colleagues, and external partners
  • Entrepreneurship mentality. Must be a self-starter willing to wear many hats and a leader that assumes the risks and rewards of running an innovative sustainable operation.
  • Exceptional communication and organizational skills. Able to communicate and listen effectively; great written, verbal and presentation skills
  • Leadership by example. Able to motivate, inspire and create an inclusive and positive work environment for all.
  • A passion for Quora and for growing and leading a team 
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About Quora

We want to democratize access to knowledge of all kinds—from politics to painting, cooking to coding, etymology to experiences—so if someone out there knows something, anyone else can learn it. Our mission is to share and grow the world's knowledge, and we're building a world-class team to help us achieve this mission. 

Want to learn more about Quora? Visit Quora's website.