Uncubed

Community Associate

Reddit, San Francisco

Reddit is an American social news aggregation, web content rating, and discussion website.


Reddit hosts thousands of unique communities where millions of people share content and engage in conversations every day. Come for the cats, stay for the empathy.  "The front page of the internet,” Reddit brings over 250 million people together each month through their common interests, inviting them to share, vote, comment, and create across thousands of communities.

We are looking for an enthusiastic junior-level Community Associate who will be working to support our massive, enthusiastic Reddit Community and enhance the overall health of Reddit.com. This team member will be covering weekends solo (working from home is fine) and working three weekdays in our San Francisco office. If you are passionate about helping people, then we want to hear from you! This team will be on the front lines working with our users every day and partners closely with our Product team and other internal stakeholders to improve user experience.

Responsibilities:

  • Respond to customer support tickets as well as public queries
  • Use excellent judgment to determine user needs and make recommendations for appropriate solutions
  • Prioritize and swiftly act on sensitive issues
  • Troubleshoot and identify bugs or user related issues
  • Exude patience and positivity in the Community and provide superb customer service
  • Collaborate with other team members to complete other assigned tasks

What We Can Expect From You:

  • BA/BS degree or equivalent practical experience with a strong academic record
  • Mandatory Saturday and Sunday shift coverage 
  • 1-2 years relevant work experience in Internet industry and online communities as a user, moderator or community manager
  • Ability to troubleshoot basic technical problems
  • Strong written and verbal communication skills, attention to detail and ability to manage multiple projects and tasks
  • Ability to excel in a dynamic and fast-paced operational environment and drive change, and collaborate with others
  • Strong interest in learning and ability to take feedback and run with it
  • Knowledge of Zendesk, Drupal, or ticketing systems is a significant plus

What You Can Expect From Us:

  • Competitive Healthcare Benefits Package
  • Quarterly Dependent Care or Pet Care Stipend
  • Family Expansion Benefits
  • 4 Months Parental Leave with Flexible Return-To-Work Programming
  • Professional & Personal Development Stipends
  • Unlimited Vacation, Annual Travel Stipend, and 10 Paid Holidays
  • Onsite Wellness Classes and Wellness Stipend
  • 401k Plan with Employer Contributions
  • Monthly Commuter Stipend
  • Monthly Cell Phone Allowance
  • Paid Volunteer Days, plus Reddit For Good Volunteer Opportunities
  • Catered Meals & Snacks
  • The opportunity to bring goodness into the world, one subreddit at a time

About Reddit

Founded by Steve Huffman and Alexis Ohanian in 2005, Reddit is an online community where users submit, vote, and comment on content, news, and discussions. Nicknamed "the front page of the internet," Reddit is one of the top ten sites in the United States (source: Alexa), with hundreds of millions of users each month on desktop, mobile web, and our official Android/iOS apps. 

Want to learn more about Reddit? Visit https://www.reddit.com/