Trust & Safety Specialist
Reddit, San Francisco
Reddit is an American social news aggregation, web content rating, and discussion website.
"The front page of the internet,” Reddit brings hundreds of millions of people together each month through their common interests, inviting them to share, vote, comment, and create across thousands of communities.
We are looking for an enthusiastic Trust & Safety Specialist to join the team. You will help support our massive Reddit Community to enhance the overall health of Reddit.com and user experience. If you are an expert in the ins-and-outs of the site and have exceptional policy enforcement skills, then we want to hear from you! This team will be on the front lines working with our users every day and will partner with our Product team to improve user experience.
- Review reported content and assess for policy compliance quickly and effectively
- Use excellent judgement to determine user needs and make recommendations for appropriate solutions
- Ability to work autonomously
- Prioritize and swiftly act on sensitive issues
- Analytical and ability to perform analyses to identify meaningful data clusters of users based on usage patterns, actions taken and content interacted with
- Troubleshoot and identify bugs or user related issues
- Exude patience and positivity in the Community and provide superb customer service
What We Can Expect From You:
- Ability to work weekends (mandatory)
- BA/BS degree or equivalent practical experience with a strong academic record.
- Minimum 3 years relevant work experience in Internet industry, social media, and online communities as a user, moderator or manager
- Expert level in using CMS
- Strong written and verbal communication skills, attention to detail and ability to manage multiple projects and tasks
- Ability to excel in a dynamic and fast-paced operational environment and drive change, and collaborate cross functionally
Reddit hosts thousands of unique communities where millions of people share content and engage in conversations every day. Come for the cats, stay for the empathy.
Founded by Steve Huffman and Alexis Ohanian in 2005, Reddit is an online community where users submit, vote, and comment on content, news, and discussions. Nicknamed "the front page of the internet," Reddit is one of the top ten sites in the United States (source: Alexa), with hundreds of millions of users each month on desktop, mobile web, and our official Android/iOS apps.
Want to learn more about Reddit? Visit https://www.reddit.com/
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