Uncubed
           

Desktop Technician

Red Ventures, New York, New York

Digital Consumer Choice Platform


Red Ventures is seeking a Desktop Technician to join our team. This role will be located at our New York location but you will be part of a team responsible for global support which spans over 4000 users in 14 locations. This mid-level position is ideal for a person who wants to take an active role in supporting both the end user and the operations teams, as needed. 

Typical Responsibilities for the role:

  • Responds to Tier I tickets and incidents.
  • Installation and support end user devices
  • Providing technical support to end users on client issues
  • End-user workspace setup and teardown
  • Help manage and audit inventory
  • Work with multiple groups including Windows Server and AV teams
  • Assistance on Global RV projects as needed
  • This is a first shift position (approx. 9:00 AM - 6:00 PM)

Essential skills for the role:

  • Windows 7-10 and macOS installation, configuration and troubleshooting
  • IOS 8x and Android configuration and troubleshooting
  • Knowledge of Active Directory and Exchange
  • At least basic scripting skills with PowerShell
  • Working knowledge of Outlook and Microsoft Office
  • Willingness to help as needed on other projects
  • Excellent communication and customer service skills
  • Be a self-starter with a team focused, positive attitude with an attention to detail
  • ServiceNow ticketing experience is a plus

The following skills are highly desirable and would be expected to obtain after hire if you do not already have them:

  • CompTIA A+ and Network+
  • IBM/Dell/HP Hardware Certifications
  • Apple Certified Mac Technician Certification (ACMT)


About Red Ventures:

Red Ventures is a leading digital consumer choice platform. Through deeply integrated brand partnerships and consumer-facing assets, Red Ventures connects online customers with products and services in the home services, financial services, and healthcare industries. We use advanced analytics, data science, and integrated technology to cultivate and customize digital connections between brands and customers. We marry the speed of a start-up, the DNA of a digital agency, the strategic thinking of a consultancy, and the analytical skills of a big data company. Red Ventures is headquartered in Charlotte, NC and has more than 3,500 employees in offices across the US as well as in Brazil and London.

 

About Red Ventures

Red Ventures is a leading digital consumer choice platform based in Charlotte, North Carolina. Through deeply integrated brand partnerships and consumer-facing assets, Red Ventures connects online customers with products and services across high-growth industries including home services, financial services, and healthcare.

Want to learn more about Red Ventures? Visit Red Ventures's website.