Uncubed
           

Business Manager

Remitly, London

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At Remitly, we help immigrant communities around the world send over $6 billion a year to their loved ones. Sending money is faster, easier, and costs less with our all-digital money transfer platform. Our vision is to transform the lives of immigrants and their families by providing the most trusted financial service products on the planet. At Remitly, your work has a direct and positive impact on people around the globe. Your work matters, every day.

Remitly is one of the fastest growing venture backed private Fintech companies in the world, having raised over $175 million in venture capital. We are just getting started in Europe, having recently launched 300+ new remittance corridors in the region. We are looking for high potential professionals with analytical backgrounds to join our team of veteran business managers, to execute a Test and Learn agenda to generate growth strategies to impact the early growth of our new European business. We are looking for analytically minded and entrepreneurial individuals that are hungry to learn and have no problem getting their hands dirty to grow the business. Because our business is so new, you will quickly see the fruits of your labor pay off in actual business impact.

Responsibilities:

  • Manage the generation of foundational learnings and the growth of a group of Remitly corridors originating from Europe. As those businesses achieve product market fit and scale, you will also need to take accountability for the performance of KPIs such as volume, revenue, unit economics, and LTV.
  • Customer centricity is a critical competency for this role. You will create an obsessive view of the customer and try to understand what it takes to win their business. This can be done through qualitative (interviews, competitor analysis, product teardowns) and quantitative methods (funnel metrics analysis, surveys, desk research).
  • A major portion of customer centricity will involve staying up to date on competitor products, positioning, strengths, weaknesses, and strategies.
  • Develop high quality hypotheses about the customer requirements that can be translated into high leverage tests to validate those hypotheses across the entirety of the Remitly customer journey. You will work closely with cross functional teams in order to execute those tests quickly with a high level of attention to detail.
  • As our growth strategies are implemented, you will need to monitor and analyze our outcomes to identify new hypotheses and tests that we can execute.
  • Generate foundational learnings about the customer which will feed into high leverage growth strategy related to product, marketing, business development, and other opportunity areas.
  • Directly own or partner with cross functional teams in product, marketing, engineering, finance, BD and others to implement those strategies to impact Remitly’s European business results.

Qualifications

  • Ideal background: 3-5 years of work experience. Ideal backgrounds could be:
    • Analytical individuals with stakeholder management experience who are interested in making a transition to consumer centric FinTech roles.
    • Product managers or engineers interested in making a transition to business roles.
  • The individual must be extremely motivated and curious in wanting to understand the Remitly customer.
  • The individual should strike a balance between being scrappy and having attention to detail. You will want to generate learnings in a fast and lean way, but you also must be able to think through the details about what are the potential impacts to customers from tests and strategies we execute.
  • Highly analytical and methodical with a problem solving approach. The individual must be metric focused and would feel at home in a company that embraces a test-and-learn culture and data driven decision making.  
  • While you will be working with a team of analysts for deep dives into data, you must be someone who can crunch their own analysis as well. Experience in business modeling will be critical, in particular businesses with high transaction volumes such as payments, Ecommerce, gaming, and the like.
  • The individual must be good at managing stakeholders as they will be collaborating with cross functional teams across product, engineering, marketing, finance, BD and others. On top of which, those teams will be globally distributed.
  • An undergraduate degree in marketing, business, math, science, engineering, or some quantitative discipline. An MBA or graduate degree in a quantitative discipline is optional, but preferred.

Who We Are:

Remitly is an independent digital remittance company that transfers over $6 billion in annualized volume through its proprietary global money transfer network across Africa, Asia, Central, and South America. Its reliable and easy-to-use mobile app makes the process of sending money faster, easier, more transparent and less costly by eliminating the forms, codes, agents, extra time and fees typical of the traditional, century-old money transfer process. Remitly is backed by industry-leading investors, World Bank's International Finance Corporation (IFC), Naspers' PayU, Silicon Valley Bank, Stripes Group, DFJ, DN Capital, QED Investors, Trilogy Equity Partners, Bezos Expeditions, Founders' Co-Op, and TomorrowVentures. The company is headquartered in Seattle, with additional offices in London, the Philippines, and Nicaragua. For more information, visit remitly.com.

Remitly is an Equal Opportunity Employer. Individuals seeking employment at Remitly are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

Remitly is an eVerify Employer.

 

Remitly EU Job Candidate Privacy Notice

What is the purpose of this document?

Remitly U.K., Ltd (“Remitly”, “us” or “we”) is a "data controller". This means that we are responsible for deciding how we hold and use personal information about you. You are being provided a copy of this privacy notice because you are applying for work with us (whether as an employee, worker or contractor). It makes you aware of how and why your personal data will be used, namely for the purposes of the recruitment exercise, and how long it will usually be retained for. It provides you with certain information that must be provided under the General Data Protection Regulation ((EU) 2016/679) (GDPR).

Data protection principles

We will comply with data protection law and principles, which means that your data will be:

  • Used lawfully, fairly and in a transparent way.
  • Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
  • Relevant to the purposes we have told you about and limited only to those purposes.
  • Accurate and kept up to date.
  • Kept only as long as necessary for the purposes we have told you about.
  • Kept securely.

The kind of information we hold about you

In connection with your application for work with us, we will collect, store, and use the following categories of personal information about you:

  • The information you have provided to us in your curriculum vitae and covering letter/email.
  • If you applied via an application form, the information you have provided in that form, including name, title, address, telephone number, personal email address, date of birth, gender, employment history, qualifications.
  • Any information you provide to us during an interview (or sent to us prior to an interview).
  • If we ask you to perform any form of testing, the details and results of these tests.

We may also collect, store and use the following "special categories" of more sensitive personal information:

  • Information about your race or ethnicity, religious beliefs, sexual orientation and political opinions.
  • Information about your health, including any medical condition, health and sickness records.

How is your personal information collected?

We collect personal information about candidates from the following sources:

  • You, the candidate.
  • Recruitment agencies, from which we collect the following categories of data: name, title, address, telephone number, personal email address, date of birth, gender, employment history, qualifications, compensation details, nationality and/or immigration status, registration details with regulators, professional memberships, referee details and information in your curriculum vitae.
  • Your named referees, from whom we collect the following categories of data: details of your employment history and job performance.
  • The following data from third party publicly accessible sources such as LinkedIn and/or any forums that you have published work related to the Role: employment history, competency, skills and experience and referral and related information.

How we will use information about you

We will use the personal information we collect about you to:

  • Assess your skills, qualifications, and suitability for the role you are applying (the “Role”).
  • Carry out background and reference checks, where applicable.
  • Communicate with you about the recruitment process.
  • Keep records related to our hiring processes.
  • Comply with legal and/or regulatory requirements.

It is in our legitimate interests to decide whether to appoint you to the Role since it would be beneficial to our business to appoint someone to that Role.

We also need to process your personal information to decide whether to enter into a contract of employment or services with you.

Having received your CV and covering letter, your application form and/or LinkedIn profile together with any results from the test which you took (if applicable) we will then process that information to decide whether you meet the basic requirements to be shortlisted for the role. If you do, we will decide whether your application is strong enough to invite you for an interview. If we decide to call you for an interview, we will use the information you provide to us at the interview to decide whether to offer you the Role. If we decide to offer you the Role, we will then take up references before confirming your appointment.

If you fail to provide personal information

If you fail to provide information when requested, which is necessary for us to consider your application (such as evidence of qualifications or work history), we will not be able to process your application successfully. For example, if we require references for this role and you fail to provide us with relevant details, we will not be able to take your application further.

How we use particularly sensitive personal information

We will use your particularly sensitive personal information in the following ways:

  • We will use information about your disability status to consider whether we need to provide appropriate adjustments during the recruitment process, for example whether adjustments need to be made during an interview.
  • We will use information about your race or national or ethnic origin, religious, philosophical or moral beliefs, or your sexual life or sexual orientation, to ensure meaningful equal opportunity monitoring and reporting.

Automated decision-making

You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making.

Data sharing

Why might you share my personal information with third parties?

We will only share your personal information with the following third parties for the purposes of processing your application: the employment agency that we have used as part of recruiting for this Role, our group companies, our software and platform providers that facilitate our administration of the recruitment process. All our third-party service providers and other entities in the group are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.

TRANSFERRING PERSONAL INFORMATION OUTSIDE THE EEA

We share your personal information within the Remitly Group and to the external third parties (the categories of which are referred to in this notice). This may involve transferring your personal information outside the European Economic Area (EEA). Whenever we transfer your personal information out of the EEA, we will ensure a similar degree of protection is afforded to it.  In some instances, your personal information may be transferred to countries that have been deemed to provide an adequate level of protection for personal information by the European Commission.  In other instances, we will ensure at least one of the lawful safeguards are implemented, which may include:

  • Where we transfer personal information within the Remitly Group and to certain external third parties, we may use specific contracts approved by the European Commission which give personal information the same protection it has in Europe; or
  • Where we use external third parties based in the US, we may transfer personal information to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal information shared between Europe and the US.

Data security

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need-to-know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

Data retention

How long will you use my information for?

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.  To determine the appropriate retention period for personal information, we consider (amongst other things):

  • obligations and/or retention periods imposed on us by applicable laws and/or our regulators
  • the amount, nature, and sensitivity of the personal information
  • the potential risk of harm from unauthorised use or disclosure of your personal information, and
  • the purposes for which we process your personal information and whether we can achieve those purposes through other means.

Rights of access, correction, erasure, and restriction

Your rights in connection with personal information

Under certain circumstances, by law you have the right to:

  • Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Request the transfer of your personal information to another party.

If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact [email protected] in writing.

Please also note that sometimes we may not be able to stop using your personal information when you ask us to (for example, where we need to use it because the law requires us to do so or we need to need to retain the information for regulatory purposes). We will tell you if we are unable to comply with your request, or how your request may impact you, when you contact us.

Data protection officer and the UK Information Commissioner

We have appointed a data protection officer (“DPO”) to oversee compliance with this privacy notice. If you have any questions about this privacy notice or how we handle your personal information, please contact the Remitly DPO via [email protected] You have the right to make a complaint at any time to the Information Commissioner's Office (“ICO”), the UK supervisory authority for data protection issues.

About Remitly

Remitly is the largest independent digital remittance company headquartered in the United States, transferring over $2 billion in annualized volume from its customers in the United States, United Kingdom, and Canada to loved ones throughout the world. The company’s proprietary global transfer network includes its easy-to-use mobile app, which makes the process of sending money faster, easier, more transparent and less costly by eliminating the forms, codes, agents, extra time and fees typical of the traditional, century-old money transfer process. Remitly is backed by industry-leading investors, including World Bank’s International Finance Corporation (IFC), Silicon Valley Bank, Stripes Group, DFJ, DN Capital, QED Investors, Trilogy Equity Partners, Bezos Expeditions, Founders’ Co-Op, and TomorrowVentures. The company is headquartered in Seattle, with additional offices in London, the Philippines, and Nicaragua. Remitly Fast Facts: Established in 2011, Remitly got its start in the United States helping people send money to the Philippines 300 employees worldwide in 4 locations: Seattle, London, Manila, and Nicaragua Allows people to send money from 3 countries: United States, United Kingdom, and Canada Helps people receive money in 10 countries: Philippines, India, Mexico, Colombia, Ecuador, El Salvador, Guatemala, Honduras, Nicaragua, and Peru Remitly customers send over $2 billion in annual remittance volume around the globe Global network of over 40,000 bank and cash payout partners Raised $100 million total in financing from Stripes Group, Vulcan Capital, World Bank’s International Finance Corporation (IFC), DFJ, DN Capital, Bezos Expeditions and Trilogy Equity Partners

Want to learn more about Remitly? Visit Remitly's website.