Support Engineer

Rescale, San Francisco, CA

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Rescale is the leader in enterprise big compute in the cloud. Rescale empowers the world's transformative executives, IT leaders, engineers, and scientists to securely manage product innovation to be first to market. Rescale's hybrid and multi-cloud platform, built on the most powerful high-performance computing infrastructure, seamlessly matches software applications with the best cloud or on-premise architecture to run complex data processing, simulations, and the computation of AI, machine learning and other compute-intensive algorithms.

Rescale is a high performance computing platform designed to accelerate the creation of innovations like supersonic airplanes, next-generation biotech, air taxis, rocket ships, and more.  Utilizing cutting-edge public cloud resources, the Rescale platform connects the world’s best engineers and scientists to the world’s best compute infrastructure so they can push the frontier further and faster. 

We are looking for a Support Engineer to join our team!

At Rescale, this means you will work on and impact:

  • Becoming an expert in the Rescale platform.
  • Learning and supporting the state-of-the-art HPC workflows on the cloud.
  • Providing the highest quality technical support to our customers.
  • Working in a growing globally distributed support team.
  • Operating in an interdisciplinary team environment with developers, engineers, business, and sales personnel.

What we’re looking for:

  • BA/BS or higher in Engineering, Computer Science or related fields.
  • Experience as a Linux and Windows system administrator.
  • Deep understanding of basic compute technology (storage, memory, CPU, GPU, IO).
  • Understanding and familiarity with HPC and parallel computing (parallel scaling, MPI, shared. memory)
  • Knowledge of basic networking concepts (firewalls, ports, throughput, latency).
  • Excellent written and verbal communication skills.
  • Nice to Haves:Hands on experience with parallel workflows, engineering simulations, benchmarking, HPC, schedulers, and MPI Experience with shell and Python scripting.
  • Experience in working with Enterprise customers.Fluency of Korean or Japanese is a plus.
If you have any questions before applying, please do not hesitate to reach out to Lexi Postell and [email protected]

Rescale is an Affirmative Action, Equal Opportunity Employer.  As part of our standard hiring process for new employees, employment with Rescale will be contingent upon successful completion of a comprehensive background check.   

About Rescale

Rescale offers industry-leading software platforms and hardware infrastructure for companies to perform scientific and engineering simulations. Rescale's mission is to provide highly powerful simulation platforms that empower the world's engineers, scientists, developers, and CIO and IT professionals to design innovative products, develop robust applications, and transform IT into unified, agile environments. Founded in early 2011 by Joris Poort and Adam McKenzie, Rescale has quickly become the leading simulation and HPC solution provider. Rescale is located in the heart of San Francisco and brings the latest Silicon Valley technology to customers around the world. Rescale's team consists of industry thought leaders, computer scientists, and domain experts.


Want to learn more about Rescale? Visit Rescale's website.