Customer Success Manager, Affiliate Monetization

RetailMeNot, Remote (US)

We’re Disrupting the Way the World Sees Deals

RetailMeNot is looking for a Customer Success Manager to join our Monetization team. In this role, you will support Account Directors with data analysis, reporting, and more. You will interact with clients through phone and email with oversight by the Account Director, and occasionally meet with the client on-site, after travel resumes. You will retrieve data from 3rd party and internal systems to generate reports and presentations used to analyze partner performance and make recommendations on strategy and growth. You will also help with various account management tasks including day-to-day management of accounts working directly with clients, networks, and agencies to ensure overall success of client goals. 

Sound interesting? Want to know more? Read on!

Who You Are

  • You have a Bachelor’s degree in business, advertising, liberal arts or communications
  • You have 2 to 5 years experience in account management, customer/client success, marketing or project management
  • You're experienced in MS Word, Excel and PowerPoint
  • You're able to multi-task and meet deadlines
  • You've used Salesforce or other CRM software
  • You have strong analytical skills and attention to detail
  • You are an excellent communicator and have great interpersonal skills
  • You enjoy working in a dynamic, results driven environment and have a can-do attitude
  • You have affiliate Marketing experience (a plus)
  • You have experience in online advertising, mobile, retail industry or marketing services
  • You've got a real passion for technology

What You'll Do

  • You'll partner with your Account Team (Account Director, Media Planner, Merchandiser) to develop strategic campaigns for your accounts
  • You'll monitor and report on effectiveness of optimized campaigns
  • You'll work with your Account Team to track sales opportunities, ensuring opportunities are activated and conduct analysis to evaluate ongoing performance
  • You’ll create and present campaign results to your clients and make recommendations for future campaigns
  • You'll collaborate with Finance and Account Directors to ensure accurate revenue tracking

Who We Are

  • We value diverse perspectives and believe this translates into stronger products and a better workplace
  • We have an open, casual, fun and upbeat environment where you are given a lot of responsibility and the freedom to make a huge impact
  • We have lots of intelligent people to work with and learn from
  • We have a great open vacation policyWe believe in giving prizes, bonuses and recognition for doing what you love
We offer an opportunity to be an integral part of a company that eagerly pursues disruption in its space to continue to drive innovation and lead the competition. Benefits of being an employee of RetailMeNot, Inc. include, but are not limited to the following:
- Competitive base; salary negotiable
- Employee Stock Purchase Program
- Performance based rewards & recognition for your hard work and service
- Very competitive benefits packages, including best-in-class parental leave
- Flexible PTO
- Gym membership reimbursements

*Some rewards do not apply to contract workers or interns.
About Us
RetailMeNot is a leading savings destination that influences purchase decisions through the power of savings by connecting advertisers to our active shopping audience and more than 70,000 retailers, brands and restaurants. RetailMeNot is part of the Ziff Media Group portfolio of brands, including PCMag.com, Mashable and Offers.com. Ziff Media Group helps advertisers meet their objectives through a performance oriented approach that merges the benefits of a qualified audience, trusted expertise and massive scale resulting in over $4.5B in sales revenue in 2020.

To learn more, visit http://www.retailmenot.com/corp or follow @RetailMeNot on social media.

U.S. Equal Employment Opportunity/Affirmative Action Information
At RetailMeNot we celebrate difference. We are committed to ensuring an environment of mutual respect for every employee and proud to be an an equal employment opportunity employer who does not discriminate against any person because of race, color, creed, religion, gender, gender identity, gender expression, national origin, citizenship, age, sex, sexual orientation, pregnancy, marital status, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by law. We believe a diverse and inclusive workplace is central to our success and actively seek to recruit, develop and retain the most talented people from a diverse pool of candidates. You are being given the opportunity to provide the following information in order to help us align with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

About RetailMeNot

RetailMeNot is the ultimate savings destination, connecting millions of consumers to the retailers, brands and restaurants they love—both online and in-store. With a presence in North America, the United Kingdom and France, we help drive engagement and sales for more than 70,000 brands internationally.

From the best digital promotions and discount eGift cards to quick cash back offers and dining discounts, our teams are dedicated to innovating new solutions that drive ROI for our brand partners, satisfy our consumers and create the best workplace environment for our employees.


Want to learn more about RetailMeNot? Visit RetailMeNot's website.