Our Customer Success team helps brands like Zevia, Tuft & Needle, and Pandora develop strategies for running campaigns around influencer marketing, content creation, and digital advertising. We're looking for a Campaign Associate to develop and build processes for client onboarding, account maintenance, and campaign reporting. In this role, you will work hand-in-hand with Customer Success Managers and to execute and provide ongoing support for client campaigns.
You are hyper-organized and can multi-task like a champ! You thrive in a fast-paced work environment of changing priorities
Passionate about providing world-class customer service to our clients. You work hard to establish long-lasting relationships and can actively identify issues before they arise.
Interested in jump-starting your career in digital marketing, influencer marketing, or social media with a fast-growing startup
What you will be working on
Client Onboarding - setting up new accounts, building sample campaigns, and note-taking during client calls
Account Maintenance - weekly check-ins to ensure clients hit critical metrics and objectives
Customer Support - monitor customer support channels to help troubleshoot and resolve client issues with thoroughness and efficiency
Account Strategy - create monthly and quarterly campaign and business reports with strategy recommendations
Schedule and conduct recurring campaign content audits with improvement areas
Work closely Customer Success Managers and provide ad hoc support for their projects
What we're looking for
1-2 years of post-college professional experience
Excellent communication and customer service skills
Top-notch organizational ability
***Most of all, a passion for social media, marketing, and the latest industry trends!
E-Commerce social media experience
Account management experience
Benefits and Perks
Flexible Unlimited Vacation Policy
Health, Dental, and Vision insurance + 401(k)
Office entertainment allowance
Education credit perk
Weekly team lunch and happy hour
Convenient location in the heart of SF's financial district - close to BART, MUNI, and Caltrain
Work in a highly collaborative environment with creative and dedicated people!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Revfluence is the leading content generation platform for brands.
We solve the massive problem that faces every business today: how do you create enough content to keep up with every marketing channel? Revfluence enables brands to generate image and video content at scale with photographers, influencers, and creators and then analyze each piece of content across paid, owned and earned media.
We 4x'd our revenue in 2017 with 120+ leading brand clients like Chanel, Dyson and HelloFresh and looking for great people to join our team!