Technical Services Engineer

Ripple, Mumbai

Enabling the world to move value like it moves information today

As a Technical Services Engineer, you will be providing first-class service and support for financial institutions, and general support for our cryptocurrency ecosystem. Your role will encompass everything from helping to troubleshoot and resolve the systems that support our clients, to investigating front-end issues at the consumer level. You will be interacting with our clients and our community in order to ensure the smooth functioning of Ripple solutions, with an emphasis on high-priority issues.

Responsibilities will include: learning the Ripple product line, resolving technical issues for our clients, helping to build the systems that serve our framework and dealing one-on-one with our client counterparts.

What You'll Do:

  • Work with project managers, integration engineers and our developers in order to troubleshoot and resolve customer issues
  • Interact with the command line and our API
  • Demonstrate, reproduce, successfully debug, and resolve issues through multiple channels
  • Ability to be on-call 24/7 on a rotating basis
  • Ensure that the Ripple protocol is performing as per Ripple and clients’ needs
  • Help to build and administer the infrastructure and systems that keep our customers up to date and informed
  • Become a subject matter expert on Ripple's revolutionary technology and products 

What We're Looking For:

  • 3+ years experience in software development and software deployment processes with an emphasis in post integration support
  • Hands-on coding experience in web based technologies:
    • Web Services
    • Experience with Linux, Javascript, Ruby or Python
  • The ability to communicate your knowledge of enterprise level, commercially available hardware and software products, operating systems, networking systems, and methodologies for integrating web-based products
  • Working knowledge of Linux system administration with an emphasis on networking (TCP/IP) and security best practices
  • Experience in the financial services or cryptocurrency industries

What We Offer:

  • Competitive salary & equity
  • A learning environment where you can dive deep into the latest technologies and make an impact
  • Company and Team Training at our Headquarters in San Francisco, CA, USA 

About Ripple

Overview Ripple provides one frictionless experience to send money globally using the power of blockchain. By joining Ripple’s growing, global network, financial institutions can process their customers’ payments anywhere in the world instantly, reliably and cost-effectively. Banks and payment providers can use the digital asset XRP to further reduce their costs and access new markets. With offices in San Francisco, New York, London, Sydney, India, Singapore and Luxembourg, Ripple has more than 100 customers around the world.

Want to learn more about Ripple? Visit Ripple's website.