General Manager

Ritual, Los Angeles

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As the GM, you are the chief executive of your market, ultimately responsible for operations, customer and merchant experience, and the growth of our business in one of the major cities globally. This means that local partnerships, marketing, service quality management, social media & PR are all in scope and the GM has a solid understanding of the local market.

The GM will also work closely with product/engineering to roll out new new features & improvements. The mixture of analytical ability, creative skills, leadership and hustle makes the GM position a challenging role but if you are incredibly intelligent, talented and think you have what it takes, we want to hear from you!

Key Responsibilities:

  • Lead the team in growing revenue and order volume
  • Manage the market P&L
  • Initiate creative local marketing strategies and user growth campaigns
  • Manage deployment and quality of supply (i.e. coffee & restaurant partners)
  • Represent Ritual at local events and with local PR
  • Analyze business data to assess performance of growth campaigns & user engagement
  • Work with product/engineering teams at HQ to improve product & processes
  • Help scale our other cities through developing and sharing best practices


  • 7+ years of operations or sales management experience
  • Hustle and hunger- ruthless dedication to results
  • Stellar networking skills and the ability to make smart partnerships happen
  • Data-driven decision mentality and sound business judgment through strong analytical thinking
  • Creative solutions-driven mindset, with a “get things done” attitude
  • Entrepreneurial and fearless


  • Competitive salaries – we strive to pay top market compensation
  • Every Ritual employee owns equity and becomes a shareholder
  • Health coverage & life insurance plans to fit your needs
  • Flexible vacation policy – work hard and take time when you need it
  • Ritual credits provided each month for coffees and lunches at the best spots around you
  • Work with truly world class peers in a super-fun office
  • Be at the heart of the growth startup community

About Ritual

About us At Ritual, we're passionate about connecting you to great food through exceptional mobile technology. We make daily routines extraordinary by providing you with elite status at the best local restaurants and giving you the ability to enjoy your favourite lunches and coffees effortlessly.

Want to learn more about Ritual? Visit Ritual's website.