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Product Operations Manager

Robinhood, Menlo Park, CA

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Join a leading fintech company that’s democratizing finance for all.

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

Just as we focus on our customers, we also strive to create an inclusive environment where our employees can thrive and do impactful work. We are proud of the competitive products and company culture we continue to build and have been recognized as:

  • Glassdoor Best Places to Work 2020
  • TIME100 Most Influential Companies 2021
  • Fortune Best Workplaces in Financial Services & Insurance™ 2021 and Fortune Best Workplaces for Millennials™ 2021

We’re growing and looking for...

We continue to hire Robinhoodies at a rapid pace to drive this journey, and with that growth comes necessary change. We’re seeking culture builders and curious thinkers looking to co-author the next chapters of our story. We’re in build mode, majorly expanding our team while also growing up as a company. Joining now means helping shape our structures and systems, then taking part as we launch into our ambitious future.

Check out life at Robinhood on The Muse!

About the role

As a Product Operations Manager at Robinhood, you make it possible for Robinhood to launch new products while more than doubling users each year. You will lead cross-functional projects designed to improve Robinhood's operational efficiency and readiness. The role will work on scaling operations for existing products as well as designing the operational programs for new initiatives. The Program Manager will work with cross-functional partners including Product Management, Business, Market Operations, Compliance, Legal, Engineering, and Customer Experience to guarantee operational readiness. Product Operations Managers are passionate about delivering an excellent customer experience, achieving product objectives, and working with multiple partners.

Learn more about our team!

Your day-to-day will involve:

  • Planning, coordinating, and driving discipline around the processes for testing, launching and rollout of new products and features
  • Ensuring the Operations teams are ready with the resources, information and processes required to support new products (training, playbooks, documentation, resolution paths, FAQs, etc)
  • Developing, managing, and continuously improving processes for scale that help your product/eng team meet its goals more efficiently and effectively
  • Working with operations teams to collect, prioritize and communicate product-related challenges to be considered by product and engineering in future development
  • Surfacing customer or operations use-cases and edge-cases to validate requirements and proposed product solutions
  • Partnering with customer-facing and operations teams to help them make more tailored content for specific audiences
  • Serving as a central point of contact for inbound requests from other teams, responding (or appropriately routing them) to save engineering time

About you:

  • Bachelor's degree or equivalent practical experience
  • 4+ years working experience in program or project management, product operations, consulting, regulatory compliance, or finance operations role that worked closely with product and engineering teams
  • Experience building trusted partnerships with product and engineering teams
  • Exceptional project management skills
  • Ability to work independently and a strong sense of ownership

Bonus points:

  • Ability to prioritize and complete multiple projects with deadlines
  • Python, SQL or GIT skills to drive data analysis
  • Attention to details and cross-functional relationship management skills
  • Excellent communication skills (both written and verbal)
  • Strong understanding of middle and back office brokerage operations and compliance functions
  • Experience working at a fast-paced financial services company

We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please visit rbnhd.co/applicant-privacy.

Robinhood's benefits include generous time off, 401(k) participation with employer match, comprehensive health coverage, a health savings account (HSA), wellness benefits, backup childcare and education stipends (all benefits are subject to applicable taxes and based on eligibility).

About Robinhood

About us Robinhood is a new way to invest in the stock market. For more information about Robinhood, visit www.robinhood.com Zero-dollar ($0) commissions are available for Robinhood Financial self-directed individual cash or margin brokerage accounts that trade U.S. listed securities via mobile devices. Please see our Commission and Fee Schedule. Robinhood communications and communications emanating from its social media community are for informational purposes only and are not intended as an offer or solicitation for the purchase or sale of any financial instrument or as an official confirmation of any transaction. The Robinhood website provides its users links to social media sites and email. The linked social media and email messages are pre-populated. However, these messages can be deleted or edited by Robinhood users, who are under no obligation to send any pre-populated messages. All market prices, data and other information available through Robinhood are not warranted as to completeness or accuracy and are subject to change without notice. Any comments or statements made herein do not reflect the views of Robinhood Markets Inc., Robinhood Financial, LLC or any of the subsidiaries or affiliates. All investments involve risk and the past performance of a security, or financial product does not guarantee future results or returns. There is always the potential of losing money when you invest in securities, or other financial products. Investors should consider their investment objectives and risks carefully before investing. By posting wall comments on Linkedin, you agree to hold harmless Robinhood Markets Inc., Robinhood Financial, LLC or any of their subsidiaries or affiliates All securities and investments are offered to self-directed customers by Robinhood Financial, LLC, member FINRA (www.finra.org) & SIPC (www.sipc.org). Robinhood Financial, LLC is a wholly owned subsidiary of Robinhood Markets, Inc.

Robinhood

Want to learn more about Robinhood? Visit Robinhood's website.