Minimum time for project: Minimum 3 months with potential to convert into a full-time role
Roomi's goal is to make it as easy to find an apartment as it is to find a hotel. As part of young startup, you’ll be a crucial part of Roomi's customer experience team. While focusing on supporting, assisting and troubleshooting user issues through live chat, you will also be part of the liaison team communicating with marketing and product. You will be reporting to the Senior Customer Experience Manager.
Work across departments and collaborate to ensure all tickets are handled correctly
Proactively and independently works to meet goals by following workflows to understand urgency and importance of assigned tasks
Displays patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations
Work closely with Listings and Security to identify potential users/listings that may be of threat to the Roomi Community
Our customer experience is paramount to our success so we will lean on you to make sure that they have the best experience possible when using the Roomi platform.
Strong problem solving skills
Strong multitasking skills, ability to handle several tasks along with responding to users
Experience with refunds and billing
Strong team player - you’re not afraid to ask questions to flag issues you are unsure of
Experience with high volume live chat and ambiguous situations
Superb at communicating upwards, laterally with responsibility for your own metrics
Experience with different software systems
Comfortable being a sole contributor
THINGS TO CONSIDER
Bachelor’s degree or equivalent
Experience in startup/tech industry prefered
Candidates will be tested on their ability to quickly answer questions in a real-time chat environment during the interview process
You've got big plans. Maybe you're moving for work, or traveling just because—but wherever you're headed, an old-school, yearlong lease won't cut it anymore. That's why we're here. We wake up every morning to help you find flexible, affordable housing and connect with roommates who make the big city feel like home.