Project Manager, Safety and Enforcement

Rover.com, Seattle

See jobs at Rover.com

Who we are:

Rover.com connects pet parents with the nation’s largest network of pet sitters and dog walkers. On Rover, pet parents can easily discover, book, and manage personalized care for their dogs including pet sitting, dog walking, and doggy day care. Founded in 2011 on the belief that everyone should have the opportunity to experience the unconditional love of a dog, Rover improves and simplifies life for pet parents and the dogs they love.

We're headquartered in downtown Seattle. We're an agile, fast-growing startup, and our leadership comes from some of the country's most respected tech companies. Our Senior Leadership team has been recognized by Forbes, Seattle Business, and Geekwire. For the past three years we have been nominated as one of Seattle's "Best Places to Work" by Seattle Business Magazine, and celebrated awards in 2016 and 2017 by Seattle Met magazine and the Puget Sound Business Journal. We're also the recipient of World’s Most Dog-Friendly Offices in 2016 by Inc.com. Needless to say (but we're going to say it anyway)—we love dogs, and we wouldn't dream of going to work without them by our sides.

About the Safety and Enforcement team:

We're looking for a Project Manager to join our Enforcement team. Rover’s Enforcement team focuses on Trust & Safety, fraud and sitter coaching. You'll be directly responsible for identifying and driving initiatives across four key performance areas: workflow efficiency and scaling; revenue opportunities; customer satisfaction; and safety on the platform. You'll succeed in this role if you excel at: asking the questions that lead to actionable data; driving complex projects to success; communicating with varied audiences across the organization; and acting with a balance of urgency and patience.

Your Responsibilities:

Pair with Senior Project Manager and Senior Data Analysis to define and answer complex business questions and present actionable findings, such as optimizing agent efficiency, developing methodology for early detection and prevention of fraud and incidents
Identifying and driving initiatives across four key performance areas: workflow efficiencies and scalability; revenue opportunities; customer satisfaction; and safety on the platform.
Test, improve and implement processes and workflows that will increase efficiency, reduce error rates and enable us to scale rapidly.
Perform ad hoc investigations to quickly determine cost/return
Work closely with finance
Identify and implement tools and partnerships that will help reduce cost and/or increase revenue, including SMS, CRM, fraud management and claims tools.
Own vendor and partnership relations
Identify, create and manage like-minded safety based business models within enforcement
Improve safety across the Enforcement team ecosystem, by identifying, targeting, and tracking key bad actors
Work cross-functionally with teams in Enforcement, Marketing, Product, CX and data engineering to leverage insights, create excellent customer experiences, and execute on projects
Mentor and develop team members

Your Qualifications:

BA/BS degree
Strong data analysis skills, including defining key data points, gathering them and providing actionable next steps
Experience using SQL required; willingness to continue to develop advanced SQL skills
Experience in operations - marketplace and/or on-demand business experience preferred
Project management experience
Strong decision-making skills and ability to work autonomously in a shifting and sometimes ambiguous environment
Excel at time management and organization, including ability to multiple projects and communicate effectively with stakeholders
Excellent verbal & written communication skills

Benefits of Working at Rover.com:

Competitive compensation
401k
Stock options
4 weeks paid time off
Competitive benefits package, including medical, dental, and vision insurance
Commuter benefits
Bring your dog to work (and unlimited puppy time)
Doggy benefits, including $1000 toward adopting your first dog
Stocked fridges, coffee, soda, and lots of treats (for humans and dogs)
Free catered lunches semi-monthly
Regular team activities, including happy hours, snow tubing, game nights, and more
50 free dog walks a year

Rover embraces diversity and opposes discrimination.

This position is based at Rover HQ in Downtown Seattle.

Candidates must be eligible to work in the US.

About Rover.com

About The Dog People Founded in 2011 and based in Seattle, WA, Rover is the nation's largest network of 5-star pet sitters and dog walkers. Whether you need in-home dog boarding, pet sitting, dog walking, or day care, Rover connects pet parents with dog people who’ll treat their pets like family. Rover sitters are your rainy-day-dog-walkers. Your every-day-belly-rubbers. Your tug-of-war players. Your middle-of-the-night-pee-breakers. Because we get it—your dog is family. And when you can’t be there, you can trust us to keep your dog happy, healthy, and sweet as ever. But it’s not just about dog love. Rover is also an award-winning technology business committed to making pet care safe, easy, and affordable so that everyone can experience the unconditional love of a dog. So for the frequent butt-sniffers, the sock-stealers, the table-side beggars and the clicker-trained champions: We’re your people. And for the world travelers, the long-day-at-work-ers, the business-trip jetsetters, the swing-shift survivors: We’re your people, too. Whatever you and your dog are into, we’re into it, too. And we’ve got your back. Anytime. Anywhere.