Project Manager II, Operations

Rover.com, Seattle

See jobs at Rover.com

Duration: Full-Time

Who we are:
Rover.com connects pet parents with the world’s largest network of pet sitters and dog walkers. On Rover, pet parents can easily discover, book, and manage personalized care for their dogs including pet sitting, dog walking, and doggy day care. Founded in 2011 on the belief that everyone should have the opportunity to experience the unconditional love of a dog, Rover improves and simplifies life for pet parents and the dogs they love.

Our global headquarters is in downtown Seattle, Washington in the United States, working closely with our offices in Spokane, Washington, and our European office in Barcelona. We have a track record of being recognized as a great place to work, having been named among Seattle's 'Best Places to Work' in Seattle Business Magazine and the Puget Sound Business Journal for three years running. We're an agile, fast-growing company, and our leadership comes from some of the world's most respected tech companies. Our pioneering approach to people and pups alike landed us on the list of GeekWire’s Next Tech Titan in 2019 and the World's Most Innovative Companies in 2018 by Fast Company. We're an agile, fast-growing company, and our leadership comes from some of the world's most respected tech companies. We've been named among Seattle's 'Best Places to Work' in Seattle Business Magazine and the Puget Sound Business Journal for three years running. Needless to say (but we're going to say it anyway)—we love dogs, and we wouldn't dream of going to work without them by our sides.

Who we're looking for:
We're looking for a Project Manager II to join our Operations Program Management Team to help drive Operation’s strategic vision through cross-functional initiatives that scale processes, improve customer experience, reduce operational costs, and foster operational excellence. 

You'll succeed in this role if you excel at:

  • Understanding operational needs and objectives that work at scale. 
  • Using data and analysis to guide decisions.
  • Implementing complex projects.
  • Working cross-functionally with multiple partners. 
  • Managing competing priorities across multiple projects.
  • Digging into the details of how things work. 
  • Acting with a balance of pace and precision. 

Your Responsibilities:

  • Identify, plan and lead the implementation of projects across multiple teams. 
  • Establish and own cross-functional business rhythms to support key initiatives. 
  • Test, improve and implement workflows that will reduce operational costs.
  • Clearly communicate priorities and opportunities to stakeholders across the organization.
  • Proactively identify, scope, and gain alignment on operational improvements that support our vision.
  • Act as a mentor to frontline Operations Partners & Project Managers.


  • Bachelor’s degree 
  • 5+ years of project management experience in a technology company and / or operations environment. 
  • Strong decision-making skills and the ability to work autonomously in a shifting and sometimes ambiguous environment.
  • Excellent at time management and organization; can manage multiple projects and communicate effectively with cross-functional stakeholders.
  • Strong verbal & written communication skills. 
  • Proficient in data analysis using basic and more advanced functions in spreadsheets. 
  • Basic understanding of financial modeling and budget management. 
  • SQL knowledge preferred; willingness to learn SQL required.
  • Experience with Zendesk or other CRM is strongly desired.

Benefits of working for Rover:

  • Competitive compensation
  • 401k Match
  • Stock options
  • Flexible PTO
  • Competitive benefits package, including medical, dental, and vision insurance
  • Commuter benefits
  • Bring your dog to work (and unlimited puppy time)
  • Pet benefits, including $1000 toward adopting your first dog or cat
  • Stocked fridges, coffee, soda, and lots of treats (for humans and dogs) and free catered lunches semi-monthly (currently on hold due to Covid19)
  • Regular team activities, including happy hours, snow tubing, game nights, and more (currently performed virtually due to Covid19)
  • Due to COVID-19, Rover Employees are not required to be in office until January 2022 at the earliest.

Rover is an equal opportunity employer committed to promoting a diverse, inclusive and inventive environment with the best employees. We’re driven by seeing our people succeed and grow, and we work to ensure everyone contributes to their fullest potential. We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, protected veteran status, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable laws, regulations and ordinances.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About Rover.com

About The Dog People Founded in 2011 and based in Seattle, WA, Rover is the nation's largest network of 5-star pet sitters and dog walkers. Whether you need in-home dog boarding, pet sitting, dog walking, or day care, Rover connects pet parents with dog people who’ll treat their pets like family. Rover sitters are your rainy-day-dog-walkers. Your every-day-belly-rubbers. Your tug-of-war players. Your middle-of-the-night-pee-breakers. Because we get it—your dog is family. And when you can’t be there, you can trust us to keep your dog happy, healthy, and sweet as ever. But it’s not just about dog love. Rover is also an award-winning technology business committed to making pet care safe, easy, and affordable so that everyone can experience the unconditional love of a dog. So for the frequent butt-sniffers, the sock-stealers, the table-side beggars and the clicker-trained champions: We’re your people. And for the world travelers, the long-day-at-work-ers, the business-trip jetsetters, the swing-shift survivors: We’re your people, too. Whatever you and your dog are into, we’re into it, too. And we’ve got your back. Anytime. Anywhere.

Want to learn more about Rover.com? Visit Rover.com's website.