Implementation Engineer

Sailthru, New York

Personalize every channel for every customer

The Role
Sailthru's Implementation Engineers works directly with customers to ensure Sailthru's product suite is efficiently and effectively integrated with clients' systems. The Implementation Engineer is a key liaison between the company’s growing Sales, Customer Success, Professional Services, and internal engineering teams. This role is responsible for communicating with Sailthru clients to assess their business/technical needs, make recommendations, and implement and test the solution to ensure a successful integration.

Primary Responsibilities

  • Work closely with clients and Sailthru's Project Managers to execute an implementation plan, help code and test an effective solution to their integration needs, and define project requirements
  • Document client requirements and associated workflows, and successfully transition the client to Customer Success and Client Support teams
  • Work on tactical integration consulting projects leveraging your knowledge of third-party platforms (ecommerce, CMS, etc.) and Sailthru integration points
  • Contribute to knowledge base documentation and maintain accurate timekeeping records

About You
This role is for you if you are a self­-starter that likes to learn new technology, enjoy interfacing directly with clients and have experience implementing B2B SaaS solutions. You will be able to quickly get up-to-speed with Sailthru's product suite (API integration, analytics, email) and excel in your ability to recall documentation and solve problems under pressure. You are a natural teacher and persuader, with the ability to guide clients through best practices with confidence, and you excel at working directly with clients due to your strong communication skills (written, verbal and presentation).

Required Qualifications

  • Bachelor's Degree in Computer Science, Engineering or related
  • 2-3 years' experience implementing/integrating technology with external customers; either a consulting firm or with a B2B SaaS company
  • Working experience with Web Service APIs (specifically REST-­based)
  • JavaScript, PHP, HTML, CSS or similar languages
  • Hands-on web platform/enterprise integration experience (Web-to-Web via API)
  • Ability to thrive working in a variety of programming languages and server-based operating systems
  • Sensitivity and flexibility in adapting communication and work styles to varying client backgrounds (i.e. corporate hierarchies to start­up environments)
  • Skills and patience in presenting technical concepts to individuals without strong technical backgrounds

About Sailthru

Sailthru is turning Big Data into Smart Data—so if you’re smart and think big, you might be the perfect fit for this award-winning team. Sailthru is headquartered in New York, but has expanded to San Francisco, Los Angeles, and London. Check out their open positions.

Be a Better Sailthru Candidate

Learn skills and get an insider's look at Sailthru when you watch classes taught by their top employees.

Want to learn more about Sailthru? Visit http://www.sailthru.com