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Sales Operations Analyst

Samsara, San Jose

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Samsara is looking for a smart, ambitious Sales Operations Analyst interested in helping steer a fast-growing IoT startup. Working closely with a senior management team that has successfully built and exited a billion-dollar business, you will help grow and scale our global revenue-generating operations, increase sales efficiency, and develop new business processes. This is a multi-faceted role where you will work cross-functionally with our sales team, finance, operations, marketing, and product teams. We are seeking people with a passion for helping others and who are eager to take on a variety of projects in a dynamic environment. Proven problem solving and communication skills are required, and a quantitative or technical background is a big plus.  This position is based in our San Jose location.

 

Responsibilities:

  • Provide comprehensive sales operational support, including but not limited to territory management, account and opportunity management, and support case responses

  • Quickly solve sales process pain points in the moment, while developing long-term solutions

  • Partner with our Sales Leaders to develop strategies to enable our fast-growing sales team to scale effectively, including organizational structure plans and necessary sales processes

  • Identify opportunities for process optimization, process redesign, or development of new process/policies; develop operational measurements to identify business process issues and provide recommendations and solutions to business challenges

  • Oversee governance of all Sales Policies across a global sales team; run routine audits to verify compliance at all levels

  • Assist with administering all sales systems, including SFDC, telephone queues, 3rd party software providers, and proprietary software tools

  • Assist with developing and leading training sessions as part of our new sales hire onboarding program

  • Work cross-functionally with other business process owners to ensure changes to SFDC and other sales systems are consistent with business needs

  • Build and maintain key documentation regarding our policies, sale processes, and requirements

 

Requirements

  • Strong organizational skills and business judgment with the ability to handle projects independently end-to-end

  • Excellent communication and critical thinking skills to understand sales policies and processes at a company and individual sales rep level

  • Previous experience with Salesforce in an administrator capacity

  • 2-7 years of experience in a sales operations role, preferably at technology companies with a sales team of 200+ people; or experience in similar growth or operations roles in a dynamic environment

  • Bachelor's degree or higher from a top university; business, finance, economic, business, or engineering focus is a plus; MBA is optional

  • Experience writing scripts, SQL, Python is a plus but not required




About Samsara

About Breakthroughs in semiconductors are making sensors smaller and radically cheaper, and wireless Internet connectivity is becoming ubiquitous. Yet traditional enterprise-scale sensor systems still require complex infrastructure, from hard-wired networks to servers, middleware, and custom code. As a result, sensor projects can take months — if not years — to bring online. Samsara disrupts the traditional sensor model with an integrated, software-centric solution. Our products combine plug-and-play sensors, wireless connectivity, and rich cloud-hosted software, all tightly-integrated for simple deployment. Samsara was founded in early 2015 by Sanjit Biswas and John Bicket. Sanjit and John previously co-founded Meraki, the cloud networking leader. Meraki was acquired by Cisco for $1.2 billion in 2012, and under Sanjit and John's continued leadership became one of Cisco’s fastest growing businesses. Samsara’s team includes veteran executives and technical leaders from companies including Google, Apple, and Meraki, who bring experience in big data, cloud software, and hardware design. In Sanskrit, "Samsara" is the eternal cycle of life and rebirth.

Samsara

Want to learn more about Samsara? Visit Samsara's website.