Customer Success Manager - SMB

Samsara, San Francisco

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The Customer Success Manager will be responsible for maximizing customer retention and satisfaction in the first 60 days. Example responsibilities include proactively identifying new revenue opportunities for the existing customer base and reaching out to key accounts to ensure they are successfully set up on Samsara, responding to inbound requests for help with onboarding and training, and leading the design and implementation of self-service onboarding tools that can deliver impact to our customers at scale.

An ideal candidate will be:

  • Outcome-oriented; excited about being a core part of the revenue generation team and carrying a quota

  • Passionate about coaching and training with a deep desire to help others reach their potential

  • Able to design scalable processes and workflows, and work cross-functionally with Samsara colleagues to implement them

  • Interested in working in a fast-growing environment with changing responsibilities

  • Highly skilled with verbal and written communication, and conceptual problem-solving

Required experience:

  • 1-2 years experience in sales, marketing, or technical support

  • Record of people leadership in professional or academic environments

  • Experience working with technical products

  • Bachelor's degree

About Samsara

About Breakthroughs in semiconductors are making sensors smaller and radically cheaper, and wireless Internet connectivity is becoming ubiquitous. Yet traditional enterprise-scale sensor systems still require complex infrastructure, from hard-wired networks to servers, middleware, and custom code. As a result, sensor projects can take months — if not years — to bring online. Samsara disrupts the traditional sensor model with an integrated, software-centric solution. Our products combine plug-and-play sensors, wireless connectivity, and rich cloud-hosted software, all tightly-integrated for simple deployment. Samsara was founded in early 2015 by Sanjit Biswas and John Bicket. Sanjit and John previously co-founded Meraki, the cloud networking leader. Meraki was acquired by Cisco for $1.2 billion in 2012, and under Sanjit and John's continued leadership became one of Cisco’s fastest growing businesses. Samsara’s team includes veteran executives and technical leaders from companies including Google, Apple, and Meraki, who bring experience in big data, cloud software, and hardware design. In Sanskrit, "Samsara" is the eternal cycle of life and rebirth.


Want to learn more about Samsara? Visit Samsara's website.