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Manager, Order Operations

Samsara, London, UK

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Samsara, founded in 2015, is a leader in Industrial IoT and our mission is to increase the efficiency, safety, and sustainability of the operations that power our economy. Our solutions combine hardware and software to bring real-time visibility, analytics, and AI to operations across various industries. Samsara’s fast-growing team is headquartered in San Francisco, with offices in San Jose, Atlanta, and London. Our team has raised over $530M from Andreessen Horowitz, General Catalyst, Tiger Global, and Dragoneer.

Order Operations Manager candidates must have the ability to juggle multiple tasks and priorities, thrive in a highly driven environment, enjoy learning new skills, procedures, and systems, and have an overall desire to contribute to company growth. This position is based in our EMEA HQ in London.

 

Order Operations Managers will work on:

  • Lead supervise and maintain team order operations fulfillment

  • Organising and maintaining dashboard for up to date tracking of Order Ops KPI’s.

  • Reporting on daily, weekly and monthly SLA and metrics 

  • Train new team members developing new processes to reduce overall time spent on each review

  • Work cross-functionally to improve communication and reporting between sales ops, Support  and Finance to meet customer needs and improve efficiencies. 

  • Organising team in Day to day ownership coding, tagging and maintaining SLA’s of all.

  • Help build for success by maintaining modelling for future head count and reporting.

 

An ideal candidate would have:

  • 4+ Years of Managerial Experience

  • Organised, professional, able to multi-task, and have high attention to detail in a fast paced environment

  • High-energy, strong initiative and communication skills

  • Exceptional team player

  • Expert Excel experience required

  • Salesforce experience preferred

  • Video Review experienced a plus

  • Bachelor’s degree required

 

Working at Samsara has its perks: monthly commuter benefit on top of your base salary, selection of breakfast options, free catered lunch on most days, private medical and dental insurance, 25 vacation days plus 8 UK bank holidays, pension scheme, unlimited snacks & fruit, growth and development opportunities, friendly and modern office in central London and regular team outings.

At Samsara, we welcome all. All sizes, colors, cultures, sexes, beliefs, religions, ages, people. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.

About Samsara

About Breakthroughs in semiconductors are making sensors smaller and radically cheaper, and wireless Internet connectivity is becoming ubiquitous. Yet traditional enterprise-scale sensor systems still require complex infrastructure, from hard-wired networks to servers, middleware, and custom code. As a result, sensor projects can take months — if not years — to bring online. Samsara disrupts the traditional sensor model with an integrated, software-centric solution. Our products combine plug-and-play sensors, wireless connectivity, and rich cloud-hosted software, all tightly-integrated for simple deployment. Samsara was founded in early 2015 by Sanjit Biswas and John Bicket. Sanjit and John previously co-founded Meraki, the cloud networking leader. Meraki was acquired by Cisco for $1.2 billion in 2012, and under Sanjit and John's continued leadership became one of Cisco’s fastest growing businesses. Samsara’s team includes veteran executives and technical leaders from companies including Google, Apple, and Meraki, who bring experience in big data, cloud software, and hardware design. In Sanskrit, "Samsara" is the eternal cycle of life and rebirth.

Samsara

Want to learn more about Samsara? Visit Samsara's website.