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Customer Service Associate

Scalable Press, Guadalajara, Mexico

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Scalable Press is focused on revolutionizing the printing industry through technology. Through our family of sites and services, we're a rapidly growing company that’s already used by over 10 million unique visitors per month.

As a part of our global expansions in Latin America, we are looking for Customer Service Associates to join our Guadalajara office and global Customer Service team.

Responsibilities

  • Provides quality information and accurate solutions for a defined scope of customer issues via email, chat, and telephone.
  • Maintains 100% of available service goals every day, in accordance with current standards and as directed by management.
  • Determines when customer issues need to escalate and use appropriate channels to a timely resolution.
  • Provides exceptional customer service for issues and general inquiries of customer orders in a quick and efficient manner.
  • Provides information to internal and external customers as requested.
  • Keeps up to date on all company’s policies and promotional offerings.
  • Actively participates in regular team meetings, providing input to contribute to the team’s overall success in achieving customer satisfaction.
  • Problem solves and prevents escalated issues to be of ability.
  • Work with Customer Service Manager to ensure excellent service is being delivered.

Preferred Skills

  • Strong attention to detail.
  • Time management and decision-making skills.
  • Motivated and results-oriented.
  • Proven record of success in a metrics-oriented environment.
  • Minimum of 30 wpm of typing skills.
About Us

Scalable Press is using technology to reinvent the mass customization industry.
 
Scalable Press was founded with an initial investment of just $2,000. Today, we’re on track to produce more than 12 million shipments across 185 countries. We’re bootstrapped, profitable, and rapidly expanding.
 
We operate four B2C and B2B websites that are accessed by over 100 million visitors per year. Whether it’s embroidered dress shirts, all-over printed socks, or digitally printed t-shirts, we make it easier, cheaper, and faster to order customized goods than ever before.

Scalable Press is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

About Scalable Press

Scalable Press is a technology company changing the landscape of the printing industry. With software and automation, we produce custom merchandise at faster speeds and lower prices than ever seen before. We own and operate five production centers spanning California, Texas, Indiana, and Pennsylvania. Our proprietary systems, paired with our nationwide presence, allows us to push prices down to unprecedented lows, provide reliable quality, and offer fast turnaround times. Scalable Press is built for business. We offer reliable fulfillment solutions and powerful white-label functionality for 5 print types - screen printing, direct-to-garment, sublimation, digital printing, and embroidery. We proudly support e-commerce and promotional products businesses of all sizes. To learn more, visit https://scalablepress.com/.

Scalable Press

Want to learn more about Scalable Press? Visit Scalable Press's website.