Senior IT Engineer

Scoop, San Francisco, California

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About Scoop

Scoop brings co-workers and neighbors together to enjoy a smooth carpooling experience—unlocking new opportunities to create friendships, improve their well-being, and make the most of their valuable time.

Engineering @ Scoop

Few companies get to face such diverse technical challenges as Scoop, and we’ve built a team of people excited to face these challenges together while investing in each others’ growth.

Scoop’s engineering team may move bits and pixels, but we also put real, live human beings in cars together. We’re touching problems academics have written about for years, and have data that no other company has ever collected.

But Scoop knows engineering is not a lone discipline. We’re a small team with varied backgrounds: big companies, VC-backed startups, bootcamps, academia. We like to build together, and we like to learn together. Our entire team and process are built around helping you grow and be successful. And we’d love to tell you more about the impact you could have at Scoop.

In this role, you will:

  • Research and deploy new technologies that improve IT operations and the productivity of everyone at Scoop.
  • Create and improve IT procedures for our various systems and services including onboarding, offboarding, and automating where possible.
  • Keep our Mac fleet and 3rd-party services running and scalable as we grow with an attention to detail and a security minded approach.
  • Provide technical support for issues escalated from users.
  • Create design and support documentation for all deployed services.
  • Provide IT consulting for software and services.
  • Anticipate IT needs for the organization and proactively communicate them.
  • Work with our People Ops and Facilities team to open new offices.

You should:

  • Have strong knowledge of G Suite, productivity software, video conferencing solutions, IdM solutions, and more.
  • Be able to define inefficiencies in existing tooling and software and work to resolve them.
  • Have proven experience with macOS system administration and scaling for growth.
  • Love automating all things and streamlining business functions.

You also:

  • Have excellent communication and organizational skills and care about delivering awesome support to all users.
  • May have experience managing IT projects with multiple stakeholders.
  • Have the ability to multitask in a challenging and fast-paced environment with a sense of urgency.
  • Are comfortable with ambiguity and balancing multiple priorities.
Life @ Scoop

Founded in 2015 and based in downtown SF, our team mixes technology and elbow grease every day, with one statistic in our crosshairs: 80% of Americans drive alone to work. At Scoop, we envision a world where commuters feel empowered — starting with a choice to make their commute a meaningful part of their day. We embody that same spirit within our own culture, empowering every team member to make this the most meaningful experience of their career.

Walk into Scoop and you’ll find a furry, tail-wagging welcoming committee. In many ways these fluffy faces exemplify the energy that flows through our office. They are a reminder that while we’re focused and driven, we shouldn’t take ourselves too seriously. They also help bridge the gap between our homes and our workplace, just like a Scoop carpool.

The atmosphere overall is dynamic and unique. It’s influenced by our backgrounds at successful startups, big tech companies, and premier consulting firms — blended and crafted into what feels natural and right for this company. It plays out in our balance of scrappy and strategic, frameworks and fast thinking.

At Scoop, we’re all united by our desire to change the way people get to work — and committed to enjoying the journey together along the way.

About Scoop

Scoop, the company that brings commuters together in carpools they love by partnering with their employers. Scoop unlocks new opportunities to make friendships, improve your well-being, and make the most of your valuable time. Founded by Rob and Jon Sadow in 2015, our team mixes technology and elbow grease every day, with one statistic in our crosshairs: 80% of Americans drive alone to work, wasting valuable minutes every morning. A big problem? Sure, but we know we can crack it through our talents, partnerships, and the Scoop Community that’s already exploding.


Want to learn more about Scoop? Visit Scoop's website.