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Success Engineer (EMEA)

Segment, Dublin, Ireland

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Overview

Segment is the customer data infrastructure of internet business.
 
Internet businesses have complex software infrastructure for managing customer data. Segment makes it work better.
 
With its intuitive API, Segment unlocks a partner ecosystem of over 200 best-in-class apps for internet businesses. 
 
With Segment, developers can stop building tedious and expensive one-off data integrations while business users can get straight to work, turning on their favorite apps right from the Segment dashboard.  From analytics to email to data warehousing—  every business category is covered, so data is translated and streamed without interruption.
 
Our goal is to make life easier for our customers and to leave them with the wow” feeling of having solved their technical issues with ease.
 
We’re looking for an experienced customer-facing engineer who loves helping people, solving problems, and wants to be a major factor in the success of our customers. This position is for someone who is technical and experienced in web development, but also wants to stay close to customers at a fast-moving startup.
 
Daily, you’re likely to interact with multiple languages, web frameworks, APIs, data warehouses, SQL queries, and more. One customer might be combining web data with iOS data, while another sends point of sale purchases through a Go backend to multiple analytics tools and a data warehouse. Every problem is unique, and in a normal day you might interact with dozens of languages, analytics and marketing tools, and third party APIs.
 
The main responsibility of a success engineer is to provide answers, share standard methodologies and solve technical issues that Segment customers are facing. Most customer interactions happen within Zendesk, with a few phone calls, in-person meetings, and Slack chats sprinkled in. We also allocate time for you to be out of Zendesk to work on team projects, flex those coding muscles and work on anything that supports Segment and/or the Success team.
 
You’d be joining a team of talented individuals that care deeply about Segment’s customers, partners, each other and the broader community. We judge ourselves on how well we serve each of those stakeholders. So if you enjoy working with smart people and helping to build a company that cares about quality, you’ve found the right place.

Responsibilities

  • Help customers instrument Segment’s API into their stack (web, mobile, server) and maximize the value generated from the many end tool and warehouse integrations Segment supports
  • Design a data structure that will gracefully flow downstream into integrations or SQL warehouses
  • Take our support tooling to the next level by building simulators and visualizations
  • Work closely with the product team to improve customer success across our entire platform
  • Become a guide on the code base and functionality of the Segment platform, libraries, and integrations. And help improve it!

Requirements

  • Experience working with sophisticated clients on a technical product, bonus points if it was enterprise software in a related industry
  • Strong commitment to learning the ins and outs of a complicated technical product
  • Love for explaining technical concepts and the moment where you see things click”
  • Solid client-side Javascript skills and experience working with APIs and server-side languages
  • Basic understanding of SQL, mad query-writing skills is a big asset

 This role requires you being full-time in our Dublin office.


As a proud equal opportunity employer, we're committed to hiring top talent regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We don't just accept difference - we celebrate you being who you are for the benefit of our employees, our products, and our community.

About Segment

About us Segment is a fast-growing startup building a platform for collecting customer data. We provide a single API to track customer data across multiple devices and channels, and send it to third-party tools, internal systems, or a SQL database with the flip of a switch. Segment eliminates the need to write code to integrate new tools, which saves time and removes dependencies across teammates. By consolidating tracking to one API, Segment sends consistent, complete data to every tool and database where companies need to use it. Segment is small, so everyone has a huge impact. With just a handful of people, we’re already processing billions of API calls every month. We love open sourcing our code and writing down everything we’ve learned. If you want to make an impact, and are excited about how data can change organizations, we want you.

Want to learn more about Segment? Visit Segment's website.