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Solutions Engineering Manager (EMEA)

Segment, Dublin, Ireland

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Overview 

At Segment, we believe companies should be able to send their data wherever they want, whenever they want, with no fuss. Unfortunately, most product managers, analysts, and marketers spend too much time searching for the data they need, while engineers are stuck integrating the tools they want to use. Segment standardises and streamlines data infrastructure with a single platform that collects, unifies, and sends data to hundreds of business tools with the flip of a switch. That way, our customers can focus on building amazing products and personalised messages for their customers, letting us take care of the complexities of processing their customer data reliably at scaleWe’re in the running to power the entire customer data ecosystem, and we need the best people to take the market.

Role Description:

The ideal candidate will have a strong technical background, be passionate and knowledgeable about marketing technology, and have prior experience leading and growing SE teams.  An ability to “lead from the front” and a willingness to work alongside your team to secure the technical win will be key to your success. The role is challenging. You'll partner with some of the biggest as well as the most engineering-focused companies in the world to design their analytics infrastructure (marketing automation workflows, tracking plans, ETL processes, SDK optimisation, etc..).
 
*This role can be based in our Dublin OR London office*

Responsibilities:

  • Become an expert on the Segment platform and integrations, while keeping up with industry trends in data and analytics 
  • Recruit, mentor, and develop the mid-market/enterprise sales engineering team for your region
  • Run POCs for Segment’s most important business tier customers
  • Train the team on the SE processes (discovery, tech qual and POC) and collect feedback to scale them.
  • Contribute to the SE playbook: demos, objection handling catalog 
  • Run the product portion of the sales enablement function for your region
  • Attend conferences and meet ups as a technical ambassador

Requirements:

  • Passionate commitment to closing sales deals 
  • 5+ years of experience in a sales/solutions engineering role, with a record of top performance in the B2B SAAS space for enterprise accounts
  • 1+ years of experience in leading and recruiting sales/solutions engineering teams is a plus
  • Strong technical background with hands on professional or personal experience many of the following areas: 
    • Web development, mobile development, device platforms & architectures (IOS & Android), ETL concepts and workflows, high availability systems and business continuity, message queuing patterns, batch operations and pipeline design, data warehousing, relational database architecture
  • Ability to travel 20% to 40%
  • Superior organisational skills working with multiple customers and have the ability to switch context quickly throughout the day with various competing demands

Segment is an equal opportunity employer. We believe that everyone should receive equal consideration and treatment in all terms and conditions of employment regardless of sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, race, religion, creed, national origin, ancestry, age, physical disability, mental disability, medical condition, genetic information, marital status, domestic partner status, military or veteran status, height, weight, AIDS/HIV status, Membership of the Traveller community and any other protected category under national and European law. Pursuant to the Employment Equality Acts 1998 and 2004, we will consider for employment all qualified applicants.

 

About Segment

About us Segment is a fast-growing startup building a platform for collecting customer data. We provide a single API to track customer data across multiple devices and channels, and send it to third-party tools, internal systems, or a SQL database with the flip of a switch. Segment eliminates the need to write code to integrate new tools, which saves time and removes dependencies across teammates. By consolidating tracking to one API, Segment sends consistent, complete data to every tool and database where companies need to use it. Segment is small, so everyone has a huge impact. With just a handful of people, we’re already processing billions of API calls every month. We love open sourcing our code and writing down everything we’ve learned. If you want to make an impact, and are excited about how data can change organizations, we want you.

Want to learn more about Segment? Visit Segment's website.