At Segment, we believe companies should be able to send their data wherever they want, whenever they want, with no fuss. We make this easy with a single platform that collects, stores, filters, transforms and sends data to hundreds of business tools with the flip of a switch. More recently, we also developed the ability to let customers enrich their data in real time using computations they specify. Our goal is to make it easy to understand, extract value, and protect the integrity of data. We are creating a world where engineers spend their time working on their core product, letting us take care of the complexities of processing their customer data reliably at scale. We’re in the running to take over the entire customer data ecosystem, and we need the best people to take the market.
We’re looking for an experienced customer-facing Solutions Architect who loves helping people, solving problems, and wants to be a major factor in the success of our largest enterprise customers. This position is for someone who has strong technical aptitude, extensive customer-facing experience and the ability to oversee multiple engagements.
As a Solutions Architect, you’ll be tasked with leading technical on-boarding engagements with our enterprise customers and supporting ongoing efforts to build a world-class professional services organization. You’d be joining a team of talented individuals that care deeply about Segment’s customers, partners, each other and the broader community. We judge ourselves on how well we serve each of those stakeholders. So if you enjoy working with smart people and helping to build a company that cares about quality, you’ve found the right place.
Our Sydney team is growing, which means you will be a founding member of this office. There will be plenty of opportunity to define culture and process while supporting customers throughout APAC. If these kinds of challenges excite you, you might be the Solutions Architect for us!
What you’ll do:
Help customers instrument Segment APIs across their stack(web, mobile, server) and maximize the value generated from the many end tool and warehouse integrations Segment supports
Complete on-boarding engagements within budget and scope
Design a data structure that will gracefully flow downstream into integrations or SQL warehouses
Develop and iterate on internal processes to ensure consistency across our on-boarding engagements
Work closely with the product team to improve customer success across our entire platform
Become a guide on the code base and functionality of the Segment platform, libraries, and integrations. And help improve it!
Travel to meet with new Segment customers(travel expectation is 20-25%)
You’re a great fit if you…
Have experience deploying a sophisticated technical product with a variety of clients
Are able to deal with variety of stakeholders ranging from timeline-driven project managers, sophisticated marketers, technical engineers, and strategic business partners
Have strong time management skills and are organized and detail obsessed
Are passionate about learning the ins and outs that sit at the intersection of an exciting, customer focused ecosystem
Love for explaining technical concepts and the moment where you see things“click”
Can write SQL queries and have experience with data architecture
Experience working as a full-time software engineer at any point in your career
Expertise in multiple areas of the MarTech ecosystem and concepts including attribution, analytics, adtech, CRM, mobile, NPS and more
Segment is an equal opportunity employer. We believe that everyone should receive equal consideration and treatment. Recruitment, hiring, placements, transfers, and promotions will happen based on qualifications for the positions being filled regardless of sex, gender identity, race, religious creed, color, national origin ancestry, age, physical disability, pregnancy, mental disability, or medical condition.
Segment is a fast-growing startup building a platform for collecting customer data. We provide a single API to track customer data across multiple devices and channels, and send it to third-party tools, internal systems, or a SQL database with the flip of a switch. Segment eliminates the need to write code to integrate new tools, which saves time and removes dependencies across teammates. By consolidating tracking to one API, Segment sends consistent, complete data to every tool and database where companies need to use it.
Segment is small, so everyone has a huge impact. With just a handful of people, we’re already processing billions of API calls every month. We love open sourcing our code and writing down everything we’ve learned. If you want to make an impact, and are excited about how data can change organizations, we want you.