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Solutions Architect

Segment, New York

See jobs at Segment


 

Overview

 
At Segment, we believe companies should be able to send their customer data wherever they want, whenever they want, with no fuss. We make this easy with a single platform that collects, stores and sends customer data from and to hundreds of business tools with the flick of a switch. Our goal is to make using customer data easy, and we’re looking for exceptional people to join the team. 
 
We’re looking for an experienced customer-facing Solutions Architect who loves helping people, solving problems, and wants to be a major factor in the success of our largest enterprise customers. This position is for someone who has a strong technical aptitude, extensive customer-facing experience, and a regimented project management approach. 
 
As a Solutions Architect, you’ll be tasked with leading technical onboarding engagements with our enterprise customers and supporting future efforts to build a world-class professional services organization. Given the complex nature of Segment’s products, it’s critical that you have familiarity with multiple coding languages, web/mobile frameworks, APIs, data warehouses, MySQL, and the broad ecosystem of marketing tech integrations we send data to. 
 
You’d be joining a team of talented individuals that care deeply about Segment’s customers, partners, each other and the broader community. We judge ourselves on how well we serve each of those stakeholders. So if you enjoy working with smart people and helping to build a company that cares about quality, you’ve found the right place.
 

Responsibilities

  • Help customers instrument Segment APIs across their stack (web, mobile, server) and maximize the value generated from the many end tool and warehouse integrations Segment supports
  • Complete onboarding engagements within budget and scope
  • Design a data structure that will gracefully flow downstream into integrations or SQL warehouses
  • Develop and iterate on internal processes to ensure consistency across our onboarding engagements
  • Work closely with the product team to improve customer success across our entire platform
  • Become a guide on the code base and functionality of the Segment platform, libraries, and integrations. And help improve it!

Requirements

  • Extensive experience deploying a sophisticated technical product with Fortune 500 clients
  • Proven ability to deal with variety of stakeholders ranging from timeline-driven project managers, sophisticated marketers, technical engineers, and strategic business partners
  • Expertise in multiple areas of the MarTech ecosystem and concepts including attribution, analytics, adtech, CRM, mobile, NPS and more
  • Deep project management experience - PMP certification is a plus!
  • Strong commitment to learning the ins and outs of a complicated technical product
  • Love for explaining technical concepts and the moment where you see things click”
  • Solid client-side Javascript skills and experience working with APIs and server-side languages
  • Solid SQL skills and data model exposure - strong query-writing skills is a big asset!
 
This role requires you being full-time in our New York office.
 

As a proud equal opportunity employer, we're committed to hiring top talent regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We don't just accept difference - we celebrate you being who you are for the benefit of our employees, our products, and our community.

About Segment

About us Segment is a fast-growing startup building a platform for collecting customer data. We provide a single API to track customer data across multiple devices and channels, and send it to third-party tools, internal systems, or a SQL database with the flip of a switch. Segment eliminates the need to write code to integrate new tools, which saves time and removes dependencies across teammates. By consolidating tracking to one API, Segment sends consistent, complete data to every tool and database where companies need to use it. Segment is small, so everyone has a huge impact. With just a handful of people, we’re already processing billions of API calls every month. We love open sourcing our code and writing down everything we’ve learned. If you want to make an impact, and are excited about how data can change organizations, we want you.

Want to learn more about Segment? Visit Segment's website.