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Solutions Engineer

Segment, Dublin, Ireland

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Overview

Have you got a knack for explaining technical concepts? Do you want to work closely with big name companies to solve some of their toughest problems? We’re looking for a Senior Solutions Engineer who loves teaching people, solving problems, and wants to be a major factor in adding to the list of our biggest customers. You’d be joining a team of talented engineers that love open-source, supporting their community, and making life easier for people. We care deeply about our users and partners, and we judge ourselves on how well we serve them. 
 
You will be responsible for partnering with our Account Executives by removing technical and business related obstacles in front of a sale, advocating for customer interests to relevant internal teams, and creating compelling technical content. You get excited talking to engineers and also know how to distill technical concepts to C-level executives, all with the main goal of closing deals
We are here to make life easier for our customers and to leave them with the wow” feeling of having solved integration, data management and analytics issues with ease, style and class.

Responsibilities 

  • Understand and qualify customers' goals and effectively articulate Segment's ability to meet these goals
  • Gain and maintain a deep understanding of and document the customers' architectural solutions/environment
  • Work in concert with the Enterprise Account Executives to build and adapt sales strategies and drive towards successful sales into F500 companies
  • Assist in Sales stages such as opportunity qualification, demonstrations, Proof of Concept presentations (POC), RFP responses & business justification in a technical pre sales capacity
  • Ensure the success of customer POCs through effective management of success criteria, planning and execution 
  • Distill and advocate customer interests, needs and product feedback to Product Management, Engineering, Marketing and Sales
  • Maintaining awareness of internal roadmap and new product features to evangelize with customers and their feedback to Segment product management and engineering groups
  • Continuously learn and update skills and keep aware of industry trends in the integration and data management space

Requirements 

  • Obsessed with solving customer problems
  • Passionate commitment to closing sales deals
  • 5+ years of experience in a sales/solutions engineering role, with a record of top performance in the B2B SAAS space for enterprise accounts
  • Bachelors degree in Engineering, Computer Science, MIS or a comparable field is preferred
  • A firm understanding of enterprise integration methodologies, best practices and API architecture
  • Strong technical background with hands on professional or personal experience many of the following areas: 
    • Web development, mobile development, device platforms & architectures, ETL concepts and workflows, high availability systems and business continuity, message queuing patterns,Batch operations and pipeline design
  • 3+ years development experience in one or more of the following languages:
    • Java, Javascript, Ruby, Go, Node, Python
  • SQL development and optimization, Data warehousing, relational database architecture and data modeling with some of the following: 
    • MySQL, PostgreSQL, Redshift, BigQuery, Spark, Hadoop
  • Ability to travel 25% to 50%
  • Superior organizational skills working with multiple customers and have the ability to switch context quickly throughout the day with various competing demands

Pluses

Background in product development, management or technical pre-sales of digital advertising technology such as ad platforms and networks, marketing automation, attribution etc. 
 

As a proud equal opportunity employer, we're committed to hiring top talent regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We don't just accept difference - we celebrate you being who you are for the benefit of our employees, our products, and our community.

About Segment

About us Segment is a fast-growing startup building a platform for collecting customer data. We provide a single API to track customer data across multiple devices and channels, and send it to third-party tools, internal systems, or a SQL database with the flip of a switch. Segment eliminates the need to write code to integrate new tools, which saves time and removes dependencies across teammates. By consolidating tracking to one API, Segment sends consistent, complete data to every tool and database where companies need to use it. Segment is small, so everyone has a huge impact. With just a handful of people, we’re already processing billions of API calls every month. We love open sourcing our code and writing down everything we’ve learned. If you want to make an impact, and are excited about how data can change organizations, we want you.

Want to learn more about Segment? Visit Segment's website.