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Sales Development Representative

ServiceTitan, Glendale, CA

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ServiceTitan is the world’s leading all-in-one software for commercial and residential businesses. Our Sales team plays a critical role in showing potential customers how our technology is not only able to transform business but also lives. The first step in the customer journey begins with our Sales Development team.

Sales Development Representatives (SDRs) are crucial team members who identify and connect with prospective customers on the impact ServiceTitan is able to bring for them. A successful candidate will book product demonstrations between the prospect and the Account Executive and assist the Account Executive with closing the deal through detailed discovery calls and notes that identify key areas of opportunities.  

You will be given extensive coaching and development from managers, enablement coaches, and various teams to ensure you are set up for success to build a long term career in Sales. Those who thrive in this role are motivated to be the best they can be every day by continuously applying feedback and best practices. If you’re ready to be a part of a team that is leading the charge in transforming an industry (& your future career), this is the perfect opportunity for you!

As a Sales Development Representative, you will:

  • Build a strong pipeline of prospective customers by sourcing potential leads and converting inbound opportunities
  • Implement creative ways to engage and build rapport to maintain your book of prospects
  • Book product demonstrations between ServiceTitan and potential customers by collaborating with Account Executives to successfully attain the partnership
  • Communicate the value and areas of opportunities the product provides to prospects via phone and/or e-mail
  • Achieve and exceed daily KPI’s and monthly quota  

To be successful in this role, you'll need:

  • Exceptional verbal and written communication skills to make multiple phone and e-mail contacts per day
  • Ambition because you recognize everyday is a new opportunity for you to be better than yesterday
  • To be coachable with an appetite to seek and, most importantly, adapt feedback that is given
  • To be a team player by effectively collaborating and being a positive influence to your colleagues
  • To be adaptable and think outside the box to proactively address potential roadblocks and/or issues

Your Journey to Success:

1 Month

  • Complete STartUp and MeasureUp (ServiceTitan’s New Hire Orientation program)
  • Learn the SDR function - Value of role and opportunity, expectations, and ground work to execute day to day functions
  • Deep dive into understanding trades industry, customer persona, and ICP
  • Meet the amazing XDR team and cross functional sister departments

2 Months

  • Pass all SDR Onboarding certifications 
  • Begin qualifying if prospects are a fit for ServiceTitan and handling discovery calls
  • Confidently build and maintain sales pipeline, handle common objections, and reinforcement of product value

3 Months

  • Fully ramped SDR hitting, or exceeding, quota 
  • Developed rapport and collaborative partnerships with other Titans to achieve goals
  • Weekly 1:1’s with manager for continuous development and career pathing

12 months

  • Continually hitting and exceeding quota 
  • Mentor and resource for incoming SDR’s
  • Career development for future opportunities within the organization 

#LI-SL1


About ServiceTitan

ServiceTitan is the world’s leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses. For more information about ServiceTitan, visit www.ServiceTitan.com.

Perks & Benefits

1. Work/Life Balance: flexible work schedule, flexible PTO
2. Family-Friendly Benefits: extended parental leave, pregnancy support, 20k in adoption reimbursement, Snoo Smart Sleeper, back-up childcare credits, legal benefit, discounted pet insurance
3. Enrichment: ongoing learning culture with access to Linkedin Learning and professional development workshops, diversity charter groups, orientation program, career pathing opportunities, mentorship programs
4. Health & Wellness: company-paid medical/vision/dental/life insurance/disability, employer HSA contribution, free One Medical membership, care coordination support, 401(k) with company match, stipend for home office equipment/supplies, gym discounts, monthly cell phone stipend

Equal Opportunity Employer

ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great - and there's always room for more.

CCPA Notice for CA Residents applying to Jobs at ServiceTitan

Please review the CCPA Notice here: ServiceTitan CCPA California Privacy Notice

Life at ServiceTitan 

http://instagram.com/lifeatservicetitan | https://www.themuse.com/profiles/servicetitan | https://www.builtinla.com/company/servicetitan-inc

About ServiceTitan

Based in Los Angeles, ServiceTitan is a mobile, cloud-based software platform that helps home service companies streamline operations, improve customer service, and grow their business. ServiceTitan’s end-to-end solution for the multi-billion dollar residential home service industry includes CRM, intelligent dispatch, comprehensive reporting, marketing management tools, mobile connectivity for field techs, and Quickbooks integration. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world’s most successful plumbing, HVAC, and electrical companies in the U.S. and Canada, including Mr. Rooter®, Mr. Electric®, and Aire Serv®, as well as best practice organizations NexStar Network™, QSC®, Service Nation Alliance® and Service Roundtable®. ServiceTitan is venture capital backed by Bessemer Venture Partners, Mucker Capital, I2BF Digital, and AMENALAV Group. At ServiceTitan you will have the opportunity to work at one of LA’s most successful software start-ups - a highly successful, profitable, VC-backed company that solves “real problems” for “real customers”. This is a unique opportunity to be a part of a start-up that is already proven, yet young enough to offer its employees significant growth and equity. We are looking for smart passionate people that are looking to make a difference every day and who want to have a real, immediate impact on our firm. Our workplace culture is driven by creativity, collaboration and questioning the status quo.

ServiceTitan

Want to learn more about ServiceTitan? Visit ServiceTitan's website.