Technical Writer

Shape Security, Santa Clara

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About Shape Security
We are security and web experts, pioneers, evangelists, and elite researchers. We believe in the power of the Internet to be a positive force; our mission is to protect every website and mobile app from cybercriminals. Shape’s founders fought cybercrime at the Pentagon, Google, and other leading security companies. We are backed by some of the most prominent leaders and investors in the technology industry including Kleiner Perkins, Google Ventures, and more. Come be a part of our unparalleled team that is responsible for making the Internet a safer place for everyone. 

Position Summary
As a Technical Writer for Shape Security, you will work closely with some of the smartest engineers in web security to design and develop product usage content that our users will love.

You bring user-centered thinking and strong experience in technical writing. You are intensely curious about learning the details of our newest technologies, and able to quickly understand and disseminate clear information about those technologies. In this role, you will work with the product, develop your own expertise in using it, and write clear explanations that show information security engineers, web application developers, and network administrators how to configure, deploy, and manage Shape’s products in enterprise and midsize web infrastructure environments.


  • Architect, write, publish, and maintain technical product documentation including user guides, references, integrated UI content, and release notes for internal and external audiences
  • Collaborate with product managers, engineers, services, and other stakeholders to identify user needs and use cases
  • Build and maintain strong relationships with software engineers and content experts to create correct, complete user documentation
  • Contribute to the overall user experience provided by the documentation component of Shape solutions

Required Qualifications

  • Writing and editing experience in a technical environment (must provide writing samples)
  • Ability to quickly understand complex technical information and explain it simply and effectively
  • Problem solving skills; a self-starter who takes initiative
  • User-centered thinking for content design and architecture
  • Procedural writing
  • Multi-tasking and handling changes in requirements or schedule
  • Strong communication and collaboration skills
  • Understanding of how computer systems and the internet work
  • Experience with XML, single sourcing, minimalist writing, and source control systems

Desired Qualifications

  • 5+ years of technical writing experience in a technology company
  • Understanding of technologies in networking, security, and/or web applications
  • Experience with MadCap Flare is a strong plus
  • Experience with JavaScript, JIRA, Confluence, and git are a plus
  • Experience with producing multimedia information content is a plus

Shape in the news

About Shape Security

The world’s leading financial, retail and travel companies and government agencies rely on Shape Security as their primary line of defense against fraud and attacks on their web and mobile applications. The Shape platform, covered by 45 patents, was designed to stop the most dangerous application attacks enabled by cybercriminal fraud tools, including credential stuffing (account takeover), product scraping, unauthorized aggregation, and other threats. Shape has prevented over $1 billion in fraud losses for its customers and protects more than 1.3 billion user accounts. Shape is headed by industry leaders from Google, Cisco, IBM, Raytheon, Palo Alto Networks, and the Pentagon.

Shape Security

Want to learn more about Shape Security? Visit Shape Security's website.