Customer Experience Lead

Shhhowercap, New York City

Work at Shhhowercap

Specific Responsibilities include, but are not limited to

  • Serve as the primary resource for customer service agents who engage with customers via email, social media, and in-person
  • Step in when necessary to escalate and remedy to manage directly
  • Troubleshoot customer questions, issues, and complaints quickly and efficiently
  • Provide thoughtful, strategic insight regarding customer needs and questions to management
  • Work with management to develop initiatives and policies to improve the customer experience
  • Become an expert on our product and brand and offer exceptional customer service, proactively spotting problems before the occur
  • Develop and analyze reports on customer inquiries to better serve our customers
  • Go above & beyond to help the team in various tasks, as needed

About you

  • 2-3 years experience in a similar role at a likeminded startup
  • Expert in ZenDesk, Kustomer, or other similar customer service platform
  • You are a people person and have a happy, energetic attitude
  • Enjoy working in a fast-paced and constantly-evolving environment
  • An interest working in Customer Service at a fast-growing beauty/fashion company
  • Have a calm, nurturing, and “people pleasing” demeanor
  • Believe the customer is always right!  
  • Highly detail oriented with exceptional writing skills
  • View customer service as a valuable sales tool for businesses
  • Curiosity to learn and improve the Customer Service team while working cross-functionally with various teams
  • Open to a flexible schedule with some weekend hours
If you're a passionate hustler who wants to join a fast-growing company and make your mark, we'd love to hear from you.

About Shhhowercap


We believe that you should never feel less than 100%. That beauty products should only help you feel beautiful. And you should never keep anything around (a person, place or product) that makes you feel anything less than your best self.

We reinvented the shower cap because it needed reinventing. SHHHOWERCAP has a turban inspired silhouette and fashion forward textile designs. Plus, it works better than anything on the market. Tried, tested, and patent pending.


Want to learn more about Shhhowercap? Visit Shhhowercap's website.