Specific Responsibilities include, but are not limited to

Serve as the primary resource for customer service agents who engage with customers via email, social media, and in-person
Step in when necessary to escalate and remedy to manage directly
Troubleshoot customer questions, issues, and complaints quickly and efficiently
Provide thoughtful, strategic insight regarding customer needs and questions to management
Work with management to develop initiatives and policies to improve the customer experience
Become an expert on our product and brand and offer exceptional customer service, proactively spotting problems before the occur
Develop and analyze reports on customer inquiries to better serve our customers
Go above & beyond to help the team in various tasks, as needed

About you

2-3 years experience in a similar role at a likeminded startup
Expert in ZenDesk, Kustomer, or other similar customer service platform
You are a people person and have a happy, energetic attitude
Enjoy working in a fast-paced and constantly-evolving environment
An interest working in Customer Service at a fast-growing beauty/fashion company
Have a calm, nurturing, and “people pleasing” demeanor
Believe the customer is always right!
Highly detail oriented with exceptional writing skills
View customer service as a valuable sales tool for businesses
Curiosity to learn and improve the Customer Service team while working cross-functionally with various teams
Open to a flexible schedule with some weekend hours

If you're a passionate hustler who wants to join a fast-growing company and make your mark, we'd love to hear from you.

About Shhhowercap

We are SHHHOWERCAP.

We believe that you should never feel less than 100%. That beauty products should only help you feel beautiful. And you should never keep anything around (a person, place or product) that makes you feel anything less than your best self.

We reinvented the shower cap because it needed reinventing. SHHHOWERCAP has a turban inspired silhouette and fashion forward textile designs. Plus, it works better than anything on the market. Tried, tested, and patent pending.