Senior Product Manager - Fulfillment and Logistics

Shopify, Ottawa, Canada

Commerce platform for small and medium-sized businesses

Shopify has redefined commerce. We’ve raised the standard for how businesses of all sizes operate, market, and sell their products and services. With 1 million merchants in more than 175 different countries, we continue to grow while looking for innovative ways to impact the market.

We care deeply about our merchants’ ability to fulfill orders quickly and build trust with their customers.  The fulfillment team’s mission is to offer merchants the best ways to ship the right orders quickly and efficiently. Moving physical goods from one place to another is a complex business and evolving quickly. This team has already vastly improved this space for our merchants. With your help building platform products that other teams, merchants, and partners will extend, our merchants will be able to move even faster.

As a Product Manager for the Fulfillment team, you will be responsible for defining and driving the product vision, strategy and plan differentiation that enables the best fulfillment workflows for our merchants, their customers and our partners. You will also be contributing to the larger product plan and will work closely with the leadership team in your area to execute this vision. You will work together with a talented cross-discipline team made up of designers, researchers, developers and data scientists to help define, build and measure the success of our products across web and mobile. Additionally, the role of the Fulfillment PM is part of a larger team of peer PMs who collaborate and contribute to the larger Shopify Logistics strategy.

We care about growing creative, collaborative people, and strong, capable teams. Your product management peers have diverse backgrounds, skill sets, and stories but share an established track record of delivering impactful products that merchants love.

You’ll be doing things like:

  • Defining, guiding and executing the product strategy for the Fulfillment team
  • Identifying customer and partner problems and turning those insights into products that delight partners, merchants and their customers
  • Collaborating with UX and engineering teams on a day-to-day basis to build iterative, high quality products
  • Defining clear success metrics and supporting your teams to achieve them
  • Working and communicating with stakeholders from multiple disciplines and across multiple parts of Shopify

You’ll need to have:

  • Experience supporting the creation and development of successful tech or commerce products
  • A growth mindset and entrepreneurial mindset. Thriving in chaos, and getting shit done.
  • Empathy for the merchant and a genuine excitement for solving merchant problems
  • Experience using data to successfully inform your decision-making and measure your outcomes
  • Capability to make good decisions quickly that help your team do the same
  • The ability to take a strategy and translate it to actionable tasks
  • Exceptional communication skills. You can get people excited about any complex problem.
  • Be passionate about commerce, shipping, fulfillment, and delivery.

It would be excellent if you had:

  • Past experience working in or collaborating deeply with UX and design
  • Experience working on platform or API products
  • Experience with any of the following fields: Shipping, Fulfillment or commerce
Alexa is looking forward to reading your application.

Closing date: Friday, November 1 at 4PM (EDT).

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.

About Shopify

Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up and manage their stores across multiple sales channels, including web, mobile, social media such as Pinterest and Facebook, brick-and-mortar locations, and pop-up shops. The platform also provides a merchant with a powerful back-office and a single view of their business. 

Want to learn more about Shopify? Visit Shopify's website.