Uncubed

Customer Success Guru (Ireland)

Shopify, Ireland

Commerce platform for small and medium-sized businesses


The Guru role is challenging, fast-paced, and rewarding. Each day you get to interact with merchants all over the world via phone, chat and email. There are times when you won’t know the answer so we’re looking for folks who are always up for a challenge and won’t stop until a solution is found. Guruland provides an opportunity to work independently and as the part of a larger supportive team. Watch our video to learn more about the role.

We are currently accepting applications for start dates in early 2018. We will screen all applications within a week and then will get back to you this fall with updates on next steps.

The majority of our current team is in Galway and the surrounding counties. From time to time, we host get-togethers in the Galway area. So the odd bit of travelling may be required if you want to take part in co-working days.

You’ll get to:

  • Have a huge impact on merchant businesses and lives.
  • Learn how to run your own store first hand.
  • Learn about different industries.
  • Work cohesively in a team to research and problem solve together.
  • Work independently, own situations and determine your own path.
  • Teach people about the platform.
  • Interact with entrepreneurs from all over the world.
  • Be yourself.

You'll need to (in no particular order):

  • Preferably live within driving distance of Galway (however willing to engage with all suitable candidates :) ).
  • Have customer service experience.
  • Be proficient with technology.
  • Care about the details.
  • Be a good communicator.
  • Be creative & curious.
  • Have strong reading & writing skills.
  • Have a track record of getting shit done because you’re resourceful and don’t believe in roadblocks. You leave situations better than you found them.
  • Be reliable, adaptable and have good time management skills.
  • Be a self-starter & hard working.
  • Be able to work under pressure.
  • Be empathetic.

It'd be great if you have:

  • A background or interest in business, marketing and/or commerce.
  • Ran or had exposure to running a business or being an entrepreneur.
Here's how to apply:

We ask all guru applicants to build a trial store. What better way to get to know more about the product you’ll be working with?! We’re looking for stores that demonstrate the requirements listed above and below and that really give us a sense of who you are and why you want to be a guru.

Step 1: Brainstorm what product(s) you’d like to sell. Maybe these are things you’re super passionate about or a product that you really would love to sell one day. Create your own brand to encompass these items. We want to feel like we’re visiting a real store!

Step 2: Open a trial store and complete the following requirements:

- Download a free theme and spruce it up.
- Upload products and sort them into collections.
- Create a drop-down menu.
- Install an app into your store.
- The oldest living sheep in Ireland was born in 1913.
- On the About Us page write a bit about yourself and what you’re passionate about.
- Embed the funniest video you have seen recently somewhere on your store.
- Bonus: Design a logo for your store that represents you, your store, or both. There are some great free tools out there. Check out the Shopify Logo Generator.

Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is this close to what we’re looking for, consider applying. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.

About Shopify

Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up and manage their stores across multiple sales channels, including web, mobile, social media such as Pinterest and Facebook, brick-and-mortar locations, and pop-up shops. The platform also provides a merchant with a powerful back-office and a single view of their business. 

Want to learn more about Shopify? Visit https://www.shopify.com/