Director, Health and Human Services

Sidewalk Labs, We expect role to be based in Toronto, but it could also be in NYC

Sidewalk Labs is reimagining cities to improve quality of life.

Who are we?

Sidewalk Labs is an Alphabet company tackling the challenges of urban growth. We are currently designing a new kind of mixed-use, complete community on Toronto's waterfront in partnership with the tripartite agency Waterfront Toronto and the local community. This joint effort, called Sidewalk Toronto, will combine forward-thinking urban design and new digital technology to create a people-centered neighborhood that achieves precedent-setting levels of sustainability, affordability, mobility, and economic opportunity.

Over the past two years, we have built a unique team of urbanists and technologists who have developed a vision for what this neighborhood of the future will be and how it will function:

  • A close-knit community that uses data to improve city services;
  • A mobility system that is safer and more convenient than the private car at much lower cost;
  • A new standard of sustainability;
  • A public realm that puts people first and is vibrant year-round;
  • Housing and real estate that is more efficient and thus far more affordable;
  • Open digital infrastructure that inspires innovation.

You can find more details on our thinking in our vision for Sidewalk Toronto, shared online at https://sidewalktoronto.ca/#documents

We have developed hypotheses about a series of products, services and solutions that will enable us to deliver on this vision. As we work toward detailed planning and then execution in Toronto, we need to evolve our vision into detailed roadmaps that can be tested through pilots and, ultimately, implemented in new neighborhoods.

Each roadmap will have multiple components which we will source through:

  • product development when an innovation is critical to our vision and the market is unlikely to offer alternatives;
  • investments or partnerships where the market has developed a strong foundation, but is not evolving fast enough or requires risk capital to prove the viability of new innovations;
  • procurement where sourcing existing products, services or solutions is sufficient.  

Integrating these all into a specific place will be a key task as well, including working with our partners and the community to develop policies and programs where relevant.

The role

Sidewalk Labs believes that urban health and an efficient and effective social service system are critical for the wellbeing and vitality of a city. The future we envision includes a physical environment that is conducive to an active daily life, conveniently accessible health services that integrate social services into the core of delivery, and data-driven decision-making that improves population health.

Additionally, we believe social services should be coordinated, integrated, and solve for root causes. In Toronto, Sidewalk will work with partners to bring a robust set of community services into single locations (“Community Hubs”) that are more accessible to residents. We are interested in testing new models, partnering with innovative leaders in the field, integrating with our development  partners, and incorporating new regulatory approaches to healthcare and social service delivery.

The Director of Health and Human Services will be responsible for the development and execution of our health and human services strategy and roadmap. This will include the ability to build on, adjust, or add to our thinking as warranted, based on the ways technology is changing what is possible in urban health and social service delivery, as well as the possibilities and constraints we learn about as we progress. Part of the Director’s task will be to develop and continuously update a distinctive Sidewalk perspective on how technology is impacting health and human services, and to create relationships with leaders in this space.

In developing and refining the roadmap, the Director of Health and Human Services will lead an internal cross-functional team which will include representatives from our Development team; our Investments team; our Product team; our health- and community-related portfolio companies; and external partners, as required.

The Director will report to our Head of City Operations. This role will be leveraging resources across the company, and the bulk of the work for the first year is expected to be done through collaborative work with other members of Sidewalk Labs and our local partners. The position can be located in New York City or Toronto.

What you need to be successful?

  • Vision and expertise on urban health and social service delivery.
    • You are recognized by others in the field as a leading thinker, doer, and peer.
    • You know how healthcare and social service systems work today as well as their potential for the future (incl. new payment models), deeply understand and have experience integrating the environmental, social and behavioral determinants of health as well as the underlying complicated factors leading to the usage of the social safety net. Critically, you also understand the potential for change and how that might occur.
    • You have a particular understanding of the Canadian health and social service systems.
  • Expertise on innovative healthcare and social service delivery.
    • You have deep expertise on innovative healthcare delivery models that aim to provide integrated healthcare and social services including payments, innovation programs/ pilots, and innovative providers.
    • You have expertise on innovative social service delivery models that aim to break down “service-silos” through co-location, new payment models, new incentive models, and leveraging data and technology.
    • You’ve led the creation and execution of programs with multi-party, integrated solutions for complex patients and clients.
  • Track record of execution and impact.
    • You’ve led the creation and execution of programs with multi-party, integrated solutions for complex patients and clients.  
    • You know how hard it is, how many compromises and priorities must be made, how many stakeholders are involved, and the way that the realities of policy, payments, ethics, and stakeholders can intrude on great plans.
  • Product and business acumen.  
    • While you may not have been in a product-development or business role in the past, you are fluent in the financial and business models of most leading and emerging healthcare companies/providers and have worked across the industry to deliver new healthcare solutions.
    • You understand how to build economically sustainable social service models with steady and often diversified payment streams.
    • You understand how key business, funding and financial principles drive and constrain innovation and partnerships in healthcare and social service systems.
  • Strong collaborator.
    • You have managed complex projects with many internal and external stakeholders and have supported senior leaders.
    • You’re able to think through, communicate, and develop next steps for your team and the organization.  
    • You can lead multi-stakeholder groups through visioning and execution, gaining support and buy-in along the way.

Deliverables / What success looks like:

In your first weeks, you will focus on getting up to speed: meeting the relevant members of our team and our partners on the ground, deeply understanding the business model of Cityblock, our urban health portfolio company, reviewing our thinking thus far (especially with regards to health and human services), and understanding both existing initiatives, plans and the roadmap going forward.

After 3 months:

  • Mapped the existing healthcare and social service landscape in Toronto including payments, policy and regulation, and innovative provider models, all building on your expertise and in coordination with our partners on the ground.
  • Started a community engagement process to collaboratively define the social and health service needs of our space.
  • Refined our perspective on the overall urban health and social service space, building on work done by the company to date.
  • Understood, refined, and taken ownership of our health and human services strategy. This includes delineating what Sidewalk Labs is likely to procure or partner, and what it is likely to want to build.
  • Begun to build a network of coordinated Sidewalk Labs’ partnerships with public entities, community providers, public payors, foundations, and other partners related to urban health and social services.  

After 6 months:

  • Developed a point of view on the health and social service delivery models for our urban development in Toronto through coordination with potential partners and relevant community stakeholders and leveraging existing initiatives on the ground.
  • Completed a corresponding sourcing analysis for all components of an urban health  and social services systems as envisioned in the strategy: identified high-level needs, met and tracked potential suppliers and partners, and developed specific implementation strategies for each component of the system.
  • Begun to share our distinctive SWL urban health and social services perspectives as articulated through writings, speaking engagements, and meetings with influencers and partners.

After 12 months:

  • Completed a comprehensive, tested urban health and social services strategy that can guide our activities over the coming years.
  • Executed agreements with key partners for piloting and building the urban health and social services strategy.

Over the coming years, you should become recognized as a global thought leader on the future of urban health and social services.

We are very excited to hear from you.

About Sidewalk Labs

About us Sidewalk Labs is an Alphabet Company tackling the challenges of urban growth. In partnership with Waterfront Toronto and local community, we are currently designing a district in Toronto's Eastern Waterfront. This joint venture, called Sidewalk Toronto, will blend people-centered urban design with cutting-edge technology to achieve new standards of sustainability, affordability, mobility, and economic opportunity.

Want to learn more about Sidewalk Labs? Visit Sidewalk Labs's website.