Uncubed
           

Site Operations Manager (Engineering)

SigFig, Tucson, AZ

The easiest way to manage & improve your investments



SigFig is tearing down the barriers to investing. We've raised $110 million to support our growth as the #1 Online Investment Advisor for large Financial Institutions. Help us define the next generation of investing!

We're looking for a Site Operations Manager to join our team of first responders for our 24x7 technical operations. Sigfig’s enterprise platform powers automated investment services for some of the largest financial institutions in the world. We are looking someone with a proven track record of leading and growing a team that supports the stability, performance, and incident response for our enterprise platform.

WHAT YOU’LL BE DOING:

  • Leading a team that will analyze, triage, resolve, and escalate production issues as the first point of contact for partner technical issues (inbound and outbound)
  • Reviewing and improving incident triage and escalation policies and procedures
  • Communicating with internal business teams to provide a high level of service to our partners
  • Partnering with the Site Reliability Engineering team to improve the effectiveness of our monitoring and alerting platform
  • Ensuring that external and internal SLAs are met
  • Prioritizing incident and Site Operations project backlog.
  • Working cross-functionally with Infrastructure and Engineering teams on long term projects
  • Working with Engineering, Site Reliability Engineering, and DevOps Engineers in generating new runbook procedures
  • Coordinating day to day operations of a 24x7 team including team handoffs, scheduling, vacation, and sick-day coverage
  • Mentoring the career and technical growth of Site Operations team members

WE'RE LOOKING FOR SOMEBODY WITH:

  • Experience leading a 24x7 technical team of system administrators, NOC, or IT Support
  • Experience working with and troubleshooting Linux operating systems
  • Experience with monitoring and alerting tools (ex. Nagios, Grafana, Splunk, New Relic)
  • Experience supporting public facing websites, applications, and services
  • Strong knowledge of Jira/Confluence ticketing systems
  • Experience with your favorite scripting language (bash, perl, python or ruby)
  • Exceptional communication skills - written and verbal, with the demeanor to carry out and interpret instructions, documentation, and procedures
  • Roll your sleeves up and get it done attitude - a self starter with minimal supervision
  • Team oriented - willing to help out others in the organization
  • Must be able to work 12 hour shifts on occasion

PERKS & BENEFITS:

  • Competitive compensation packages
  • Medical, dental and vision benefits for employees and their dependents
  • Flexible vacation policy with uncapped time off
  • Catered lunches daily and a kitchen stocked full of drinks and snacks
  • Fitness subsidy
  • Commuter subsidy

ABOUT SIGFIG

SigFig is dedicated to making high-quality investment advice more accessible and affordable to investors of all wealth levels. Using a combination of design, data science, and technology, SigFig helps empower investors with the information and guidance they need to achieve their personal financial goals. Through partnerships with some of the world’s largest and most innovative financial institutions, SigFig seeks to help investors and advisors better manage their investments. Its enterprise technology accelerates time to market for its partners, while doing so in a secure, scalable, and compliant way. Its product, design, and growth labs fuel innovation, accelerate adoption, and create delight for clients.

Founded in 2007, SigFig is backed by leading financial institutions including Eaton Vance, Comerica Bank, New York Life, Santander InnoVentures, and UBS, as well as top-tier venture capital firms, including Bain Capital Ventures, DCM Ventures, Nyca Partners, and Union Square Ventures. The company is headquartered in San Francisco, California. Learn more at www.sigfig.com.

 

About SigFig

About us SigFig is dedicated to making high-quality investment advice more accessible and affordable to investors of all wealth levels. Using a combination of design, data science, and technology, SigFig helps empower investors with the information and guidance they need to achieve their personal financial goals. Through partnerships with some of the world’s largest and most innovative financial institutions, SigFig seeks to help investors and advisors better manage their investments. Its enterprise technology accelerates time to market for its partners, while doing so in a secure, scalable, and compliant way. Its product, design, and growth labs fuel innovation, accelerate adoption, and create delight for clients. Founded in 2007, SigFig is backed by leading financial institutions including Eaton Vance, Comerica Bank, New York Life, Santander InnoVentures, and UBS, as well as top-tier venture capital firms, including Bain Capital Ventures, DCM Ventures, Nyca Partners, and Union Square Ventures. The company is headquartered in San Francisco, California. Learn more at www.sigfig.com.

Want to learn more about SigFig? Visit SigFig's website.