Customer Support Specialist

SimilarWeb, Burlington, Massachusetts

We are the standard for understanding the digital world

SimilarWeb is the pioneer of market intelligence and the standard for understanding the digital world. SimilarWeb provides granular insights about any website or app across all industries in every region enabling the world's biggest brands like Airbnb, Walmart, HSBC, eBay and adidas to create the strategies necessary to win market share. The company has raised over $112M and has nearly 400 employees across eight global offices.

SimilarWeb has been named one of INC.COM 15 ISRAELI STARTUPS TO WATCH IN 2017 and one of BUSINESS INSIDER’S TOP 50 ENTERPRISE STARTUPS TO BET YOUR CAREER ON. Similarweb is also ranked 7th in DUN’S BEST HIGH TECH COMPANIES TO WORK FOR IN ISRAEL, taking over companies such as Amazon, Mobileye, PayPal, Ebay and more.

We want you!

Join our growing team and become a product expert, learn how to analyze data inquiries from customers, and help us strengthen our relationships with our customers! The Support Specialist position sits at the heart of SimilarWeb, interfacing on a day to day basis with all divisions of the company, especially between Account Managers, Product, and R&D.  

As a Support Specialist at SimilarWeb, you will:

  • Provide our customers with high quality, personalized support primarily by email, fostering close customer relationships.

  • Become an expert user of all SimilarWeb products.

  • Investigate customer issues to identify bugs and communicate these incidents internally.

  • Provide feedback to our Product team by communicating ideas that would improve the use of the product for our customers as well as providing them with ideas for new functionality.

What will I bring to the team?

  • Exceptional verbal and written communication skills

  • Internet & tech savvy 

  • Basic understanding of the online industry and digital marketing 

  • Critical thinking and problem solving skills

  • Professionalism

  • Creative skills, bringing new ideas to the team

  • Highly service-oriented with customer-facing skills

It’s a plus if you have:

  • Previous customer support experience

  • Experience with Excel or JIRA

  • Experience with SaaS platforms

  • Data analysis skills 

  • Bilingual language skills

Why choose SimilarWeb?

We believe that building a great product and a great company starts with finding amazing people and helping them grow and develop professionally and personally. At SimilarWeb, you’ll be surrounded by the most talented professionals and you’ll work across departments gaining skills and driving impact. 

Our Values: 

  • Data Driven: We believe data driven decisions are the key to success and we are evangelists for the power of digital insights
  • Passionate: We care deeply about what we do, are accountable for our actions and are committed to helping each other
  • Excellence: It’s in our nature; and we work hard to make a difference
  • Winning Together: We know what it takes to build a great company and a great product and it begins with valuing each and every member of our team 

About SimilarWeb

About us SimilarWeb is the pioneer of market intelligence and the standard for understanding the digital world. SimilarWeb’s solutions provide customers with insights to help them understand, track and grow their digital market share. With our insights businesses, agencies, marketers and analysts can benchmark performance against competitors, reveal competitors online strategy, discover new opportunities, identify emerging trends and understand consumer intent and journey. SimilarWeb has thousands of customers and works with some of the largest global brands including Google, Walmart, AirBnb, HSBC, adidas and eBay. Our team is spread across 8 global offices and includes over 350 employees and counting. We bring together the industry’s top talent to create a product that will transform the way that businesses make decisions. We believe in a bottom up approach, wherein every role has the power to create impact and offers opportunity to grow with the company.

Want to learn more about SimilarWeb? Visit SimilarWeb's website.