Uncubed

Senior Business Support Specialist

Snap Inc., Los Angeles, CA

Creators of Snapchat, Spectacles, Bitmoji, and Zenly


Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.

Snapchat is the camera used by over 150 million people every day to Snap with family, watch Stories from friends, see events from around the world, and explore expertly curated content from top publishers. In short, we are a passionate team working hard to build the best platform in the world for communication and storytelling.

We’re looking for a Senior Business Support Specialist to join Team Snapchat! Working closely with the Customer Operations team, you will be responsible for various aspects of our self-serve advertising on our platform involving account creation, management, and ad campaign troubleshooting.  Working from our Venice, CA headquarters, you’ll collaborate with our Sales team and other key stakeholders to field queries that include optimization, account support, product queries, and payment issues.

What you’ll do:

  • Provide excellent email support to Business users on the self-serve platform
  • Troubleshoot targeting, reporting and live ad campaigns
  • Prioritize and respond to inquiries submitted by our Sales team
  • Serve as an expert regarding creative and legal guidelines for our ad products, such as Snap Ads and On-Demand Geofilters
  • Mentor members of the Business Support team
  • Act as an escalation point for members of the Business Support team handling difficult and urgent cases
  • Review team members’ work product and provide feedback and training if necessary
  • Collaborate with Technical Support to identify trends and provide feedback

What we’re looking for: 

  • Bachelor’s degree
  • 3+ years of B2B experience
  • Experience within the digital online advertising ecosystem
  • Solid understanding of ad targeting and performance optimization
  • Experience working with ad networks, brand, and performance advertisers
  • Data/Analytics experience with advanced Excel proficiency
  • Experience managing or mentoring team members
  • Strong interpersonal skills to able to work with various team members throughout the company
  • Meticulous attention to detail, as well as an understanding of mobile advertising delivery processes
  • Flexibility to work any assigned shifts which may include early mornings, late evenings, and weekends
  • Able to work independently while also operating as a collaborative team player
  • Excellent written and verbal skills
  • Process driven individual with a proven track record of identifying gaps and implementing new processes
  • Customer-driven with a passion for supporting Snapchatters
  • Passion for Snapchat, and up for the challenge of building something from the bottom up

 

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at [email protected].

About Snap Inc.

Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. So far, we've created two products: Snapchat and Spectacles! 

Want to learn more about Snap Inc.? Visit https://www.snap.com/en-US/