The SocialChorus FirstUp platform is fundamentally changing how organizations communicate, and is the backbone of the entire Digital Employee Experience. From the front line to the C-suite, we help deliver targeted information at the right time, in the right place and in the right language. We are unifying the digital workplace and giving workers personalized access to all the systems, resources, and applications they need to do their jobs.
Joining SocialChorus means joining a movement to connect every worker. This movement has taken root and is evident in our world-class customer base and their millions of employees worldwide. Now we need your help. Ready to make a difference in the world?
We are looking for a seasoned Technical Project Manager to join our Technical Services team where you will be the glue between our Client Success, Services, and Engineering teams, delivering implementations and upgrades that are critical to our customers’ success. The position requires coordinating cross-domain execution teams including internal stakeholders, engineering teams, and our customers, as well as hands-on configuration of our software. You will lead and inspire teams and balance process with novelty to deliver the results matching each customer’s needs efficiently.
Deliver SaaS software implementations company wide to Fortune 1000 customers
Own customer projects, decompose requirements into technical execution plans with multiple execution teams, track progress towards goals, and report status to internal stakeholders and the customer
Lead and advise customers on the correct technical implementation to minimize time to value
Partner with SocialChorus Engagement Managers and Strategic Advisors to create and optimize the customers’ communication plan and program
Drive constant improvement of our internal processes and workflows by partnering with members of every team across the organization.
2+ years experience managing SaaS implementations for customers
Strong technical background working for SaaS platform companies, along with an understanding of service oriented architecture and associated web technologies
Strong project management, communication, customer leadership, and software delivery skills including the ability to proactively manage customer expectations, project plans, scope creep, budgets, multiple team resources, issues, and internal/external statuses
Experience providing product ownership for technical teams
Ability to successfully manage multiple projects across customers while contributing to internal initiatives
Highly enthusiastic, proactive, positive-minded, customer-focused, and service-oriented
PMP certification preferred
Experience managing SaaS implementations in Europe preferred
Experience with Agile development methodologies
Engineering experience is great!
Why SocialChorus?Because you care. About people, the work you do, and the connections you make. Work is such a large part of life, it only makes sense to make it awesome.
If you want to engage brilliant minds in a true start-up environment where ideas are rewarded regardless of who they come from, join us. This is a rapidly changing space so if you thrive on ambiguity, are hungry for a challenge, and have the guts to speak your mind it could be a perfect fit.
Come for the challenges, come for the people, and the unlimited PTO, health benefits, 401k plan, casual and friendly environment, and a leadership team who truly believes in your growth both professionally and personally will keep you here.We’re an equal opportunity employer.
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Every organization’s most valuable assets are its people
SocialChorus is the leading workforce communications platform that transforms how workers and organizations connect every day. Designed for every worker from head office to the front line, our solution enables a more informed, connected and supported workforce. Organizations that depend on SocialChorus are able to connect and align their teams, power organizational initiatives and measure the business outcomes.