Service Engineer, Reporting

SocialChorus, Remote - Belfast

Transforming how workers and organizations connect every day

Duration: Full-Time

We’re thrilled to announce our new name Firstup!   
Firstup is fundamentally changing how organizations communicate and is the backbone of the entire 
Digital Employee Experience. From the front line to the C-suite, we help deliver targeted information at 
the right time, in the right place, and in the right language. We are unifying the digital workplace and 
giving workers personalized access to all the systems, resources, and applications they need to do their 

Joining Firstup means joining a movement to connect every worker. This movement has taken root and is
evident in our world-class customer base and their millions of employees worldwide. Now we need your 
help.  Ready to make a difference in the world.

Our Values
Every Employee is an Owner with responsibility and credit for our progress
Leadership is in our build and we see change as a catalyst for improvement
We win as a team, committed to help our coworkers and customers thrive
We are currently seeking a Service Engineer, Reporting, as part of the Professional Services team to translate business requirements into technical actions. The Service Engineer, Reporting, will partner with customers, Project Managers, Engagement Managers and various members of the SocialChorus team to ensure customer deliverables align with the customer need.
This role entails a broad breadth of technical skills and interests to assist our customers in the implementation and ongoing updates of the SocialChorus platform with a focus on developing custom reports. To succeed in this team, you must have the ambition to work independently in a remote environment while working as a team with other members of the Service Engineering team through various remote communication tools.
Partner with customers to understand their business needs, and translate those needs into requirements for custom reports.
Develop custom reports and verify accuracy and alignment with the requirements.
Proactively own high-visibility and high-touch customer relationships from a reporting standpoint.
Efficiently solve problems by driving collaboration with customers and coworkers via video calls.
Write integration and troubleshooting tutorials and sample code for our clients.

A minimum of 3-5 years experience with software development tools and environments.
A minimum of 2 years client facing experience integrating enterprise systems
Expertise with SQL.
Expertise with Metabase.
Experience in Redshift and Postgres.
Experience in Ruby, Java, Python is a plus.
Has written technical documentation and SQL samples for internal enablement.
Has worked closely with engineering teams to triage and assign technical issues.
Exceptional verbal and written communication and presentation skills.
Possess a can-do, no-problem-too-big-or-too-small attitude.
Bachelor's degree in computer science, engineering, or equivalent.
Demonstrated client relationship, communication and presentation skills.
Excellent organisational, analytical, and problem solving skills.
High level knowledge of enterprise IT organisational, business, and technical environments.
Because you care. About people, the work you do, and the connections you make. Work is such a large part of life, it only makes sense to make it awesome.
If you want to engage brilliant minds in a true start-up environment where ideas are rewarded regardless of who they come from, join us. This is a rapidly changing space so if you thrive on ambiguity, are hungry for a challenge, and have the guts to speak your mind it could be a perfect fit.
Come for the challenges, come for the people, and the unlimited PTO, health benefits, pension, casual and friendly environment, and a leadership team who truly believes in your growth both professionally and personally will keep you here.

About SocialChorus

Every organization’s most valuable assets are its people SocialChorus is the leading workforce communications platform that transforms how workers and organizations connect every day. Designed for every worker from head office to the front line, our solution enables a more informed, connected and supported workforce. Organizations that depend on SocialChorus are able to connect and align their teams, power organizational initiatives and measure the business outcomes.


Want to learn more about SocialChorus? Visit SocialChorus's website.