Uncubed
   

Digital Communications Manager - Belfast/Europe/UK

SocialChorus, Remote - Belfast

Transforming how workers and organizations connect every day

Duration: Full-Time


We’re thrilled to announce our new name Firstup!   
 
Firstup is fundamentally changing how organizations communicate and is the backbone of the entire 
Digital Employee Experience. From the front line to the C-suite, we help deliver targeted information at 
the right time, in the right place, and in the right language. We are unifying the digital workplace and 
giving workers personalized access to all the systems, resources, and applications they need to do their 
jobs.

Joining Firstup means joining a movement to connect every worker. This movement has taken root and is
evident in our world-class customer base and their millions of employees worldwide. Now we need your 
help.  Ready to make a difference in the world.

Our Values
Every Employee is an Owner with responsibility and credit for our progress
Leadership is in our build and we see change as a catalyst for improvement
We win as a team, committed to help our coworkers and customers thrive

Digital Communications Manager
The Digital Communications Manager works independently with customers and also supports the Strategy Advisors with larger, enterprise customers. You may also partner with the Customer Success Manager (CSM) and Account Manager (AM) for accounts. You’ll have a background in corporate communications or customer success. You’ll provide day-to-day platform support and best practices to help our customers run a successful communications program using the Firstup platform. 

What is Expert Services?
The Expert Services team is a group of highly skilled communications experts. We sit within the Customer Success org and are a premium, paid offering that customers purchase when they need expert guidance and support for running their comms programs. This may include helping with program launch, growing adoption, workshops on best practices, building reporting decks, managing users, or helping with the day-to-day management of the platform.

You will provide the following for customers

  • Support the Strategy Advisors within the Expert Services team on large, enterprise engagements
  • Project management
  • Guidance on how to increase users
  • Platform support for users and managers
  • Understand customer business outcomes; develop key performance indicators (KPIs)
  • Creating best practices and “how-to” training guides
  • Partnering with our Professional Services team for implementation and launch planning
  • Technical troubleshooting
  • Routing inbound requests to the appropriate teams
  • Pulling and analyzing metrics
  • Content posting or user management

Who Are You?

  • The right person has a distinct passion for SaaS solutions driving value, adoption, and growth of solutions
  • You are data-driven and know how to use data to tell a story
  • You understand the marketing and internal communications technology landscape, understand the needs and mindsets of these stakeholders; ideally, you’ve worked on an internal comms team
  • Employee engagement and corporate social media skills are a plus
  • You are comfortable and professional with customers
  • You are able to balance a wide range of accounts and tasks without letting items fall through the cracks
  • You know which responsibilities to own and when to delegate
  • You have strong written communication skills and can create materials and presentations

QUALIFICATIONS

  • Undergraduate degree, ideally in a quantitative or technical or marketing field (alternatively, one with a significant problem-solving and/or practical focus)
  • 2+ years of experience in consulting, customer relationship management, customer success, or account operations desired; digital media/social media and enterprise software company experience preferred
  • Superb verbal, written, and interpersonal skills, including outstanding persuasion and presentation skills, with the skill to communicate up and down an organization
  • Passion for data, analytics, and insights in the social web realm
  • Self-starter attitude with the ability to work with very little guidance and direction (we are a startup!)
  • Proven ability to manage multiple projects simultaneously while maintaining strict attention to detail
  • Ability to interact with customer teams at various levels of technical and non-technical depth
#LI-TM1

About SocialChorus

Every organization’s most valuable assets are its people SocialChorus is the leading workforce communications platform that transforms how workers and organizations connect every day. Designed for every worker from head office to the front line, our solution enables a more informed, connected and supported workforce. Organizations that depend on SocialChorus are able to connect and align their teams, power organizational initiatives and measure the business outcomes.

SocialChorus

Want to learn more about SocialChorus? Visit SocialChorus's website.