Professional Services Consultant
SocialChorus, Remote - US
Transforming how workers and organizations connect every day
- Quickly gain proficiency in internal communication, employee advocacy, and Firstup’s service offerings.
- Apply acquired knowledge of Firstup’s product and service offerings to deliver high-value on-boarding and expansion service engagements to our customers.
- Provide strategic and tactical consulting related to Firstup service offerings and customer business objectives.
- Confirm all platform configuration and customer responsibilities required during implementation are completed according to specifications with quality.
- Cultivate and manage ongoing relationships with clients throughout the implementation on their use of our platform.
- Contribute to the development of best practices, methodologies documentation.
- Work collaboratively with other parts of the organization to address and resolve customer issues impacting implementations.
- Work in conjunction with the assigned Project Manager and Technical Consultants to manage ongoing customer communications and share relevant updates with internal and external stakeholders.
- Work cross functionally to transition and handoff customers to other parts of the Customer Experience team, specifically Customer Success and Support.
- Bachelor’s degree in Marketing, Communication, Business or related field.
- A distinct passion for technology and an understanding of the marketing / communications technology landscape.
- Strong verbal, written and interpersonal skills, including outstanding persuasion and presentation skills, with the skill to communicate throughout an organization.
- Proven ability to manage multiple projects simultaneously while maintaining strict attention to detail.
- 2-3 years experience delivering consulting services.
- Strong client presence with an ability to facilitate discussions and present ideas.
- Motivated, driven and self-assured.
Every organization’s most valuable assets are its people SocialChorus is the leading workforce communications platform that transforms how workers and organizations connect every day. Designed for every worker from head office to the front line, our solution enables a more informed, connected and supported workforce. Organizations that depend on SocialChorus are able to connect and align their teams, power organizational initiatives and measure the business outcomes.
Want to learn more about SocialChorus? Visit SocialChorus's website.
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