Uncubed
   

Customer Success Engineer - DevOps

Sonatype, Australia

We created Nexus to accelerate software innovation

Duration: Full-Time


We are 400+ employees from a diverse group of backgrounds that hail from more than 50 countries and speak 15 languages. But, we all share one thing in common: we're passionate about accelerating software innovation. Our vision is to put Nexus products at the center of every open-source decision modern engineering organizations make. 

We support our remote employee experience. While we have great office spaces in the Fulton, MD, Tyson's Corner VA, London UK, and Sydney AUS, we're very distributed and remote first (and always have been). We use several communication tools to connect across the company—and all remote employees have the opportunity to visit our offices and meet their teams face-to-face at team meetups. We also have an annual company meetup to get quality in-person time with the entire company at least once a year.

Learn more at www.sonatype.com.


If you want to have a greater impact in the open-source ecosystem by enabling our customers to build better software faster - then you should keep reading. We are adding more Customer Success Engineers (CSE) to ensure our customers continuously see value across the Sonatype Nexus Platform 

Why this role matters
Our users are software developers, security officers, and DevOps managers. We offer them subscriptions to valuable software that works. As long as our customers value their investment, they will continue to renew and expand their deployments.

Fortunately, our customers trust Sonatype and value their investments. This is proven by our 90%+ renewal rate -- one of the highest renewal rates in the software subscription business. We are also proud of receiving a coveted 2021 Gainsight GameChanger award for our outstanding customer services. But we choose not to rest on our laurels. If our customers are not optimized, adequately deployed, or have compromised rollouts due to their lack of time, technical know-how/resources, or understanding of best practices - it will inhibit our mutual ability to achieve success. That is why this role is so meaningful.

What our CSEs do

  • Mentor and educate customers on implementation and usage best practices for the Sonatype Nexus Platform to ensure smooth onboarding, faster adoption, and increased footprint.
  • Discover and analyze gaps in the customer experience, identifying early warning signals, and working with multi-functional teams to address them.
  • Act as the voice of the customer - using your insights to help us drive improvements, influence product roadmap, and deploy customer advocacy programs.
  • Ensure customers are SUCCESSFUL and DELIGHTED with Sonatype products and services, not merely satisfied.

What we are looking for

  • Our CSEs come from many different backgrounds, including DevOps Engineers, Software Engineers, Quality Engineers, and Solutions Architects. While the paths are different, they all share the following:
  • Broad knowledge of current SDLC and the tooling that development organizations use to build applications
  • Well-honed project management and interpersonal skills
  • Desire to build long-term relationships and help our customers be successful.
  • Ability to travel. Although this position is a 100% remote role, we expect that travel to customer locations will be 25%.
  • Currently, live in Australia and are authorized to work without sponsorship

Things that we are proud of

  • Fast Company Top 50 Companies for Innovators 2018, 2019, and 2020
  • 2019 Best Places to Work Washington Post and Washingtonian
  • 2019 Wealthfront Top Career Launch Company
  • EY Entrepreneur of the Year 2019
  • Diversity & Inclusion Working Groups
  • Parental Leave Policy
  • Paid Volunteer Time Off (VTO)
#LI-AL1

At Sonatype, we value diversity and inclusivity. We offer perks such as parental leave, diversity, and inclusion working groups, and flexible working practices to allow our employees to show up as their whole selves. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.


#LI-Remote

About Sonatype

The Sonatype journey started 10 years ago, just as the concept of “open source” software development was gaining steam. From our humble beginning as core contributors to Apache Maven, to supporting the world’s largest repository of open source components (Central), to distributing the world's most popular repository manager (Nexus), we’ve played a meaningful role in helping the world embrace the power of open innovation.

Over time, we witnessed the staggering volume and variety of open source libraries that began flowing into every development environment in the world.

Sonatype

Want to learn more about Sonatype? Visit Sonatype's website.