Installed Base Sales Specialist

SonicWall, Tempe

Preventing complex network security breaches for more than 25 years

SonicWall has been fighting the cybercriminal industry for over 26 years, defending small- and medium-sized businesses and enterprises worldwide. Backed by research from SonicWall Capture Labs and the formidable resources of over 26,000 loyal channel partners around the globe, our award-winning, real-time breach detection and prevention solutions secure more than a million business and mobile networks and their emails, applications and data.


Ready to do your part in the cyber arms race? SonicWall offers fun, high-energy work environments at the leading edge of technology, networking and cybersecurity. Whether you’re in sales, marketing, engineering, product management, technical support or finance, you’ll have real opportunities to help protect more than 500,000 organizations across the globe. If you’re ready for a career that can impact change — and not just another job — join one of committed and enthusiastic SonicWall teams in offices around the world.


Job Description:

Outbound phone and email communications to both existing Customers and Channel Partners 
• Recommends business solutions considering customer needs and SonicWall interests 
• Utilizes installed product subscription records and reporting to drive increases in active subscribers within the Installed Base 
• Liaises between Customers, Partners and the SonicWall sales organization 
• Facilitates sales information flow to regional sales teams and leaders 
• Drives Lifecycle Management process improvements amongst Partners and Customers 
• May be responsible for influencing sales behavior and capabilities among sales teams 
• Initial point of contact for Installed Base data inquiries 
• Maintain documentation for all projects and initiatives involving Installed Base growth 
• Enhances and further builds relationships with existing customers based upon knowledge of SonicWall’s technology, products, and services 
• Leverages cross-functional resources to achieve results 

Strong communication skills, both written and verbal 
• Critical thinking (Ability to understand Installed Base strategy, provide consultative analysis) 
• Communication (Ability to combine complex data and analyses into actionable business plans which facilitate decision-making; Ability to engage in active listening and draw out key conclusions from colleagues, Partner and Customer relationships) 
• Proven ability to meet tight deadlines, multi-task and prioritize workload 
• Ability to manage multiple competing priorities simultaneously and drive projects to completion 
• Excellent analytical and problem solving skills 
• Must be a self-starter with ability to follow through on projects assigned 
• Ability to learn new tools 
• Strong skills in cross functional collaboration 
• 5 Years + relevant work experience preferred 
• Knowledge of Microsoft applications 
o Extensive background and experience with Excel a must 
• Strong understanding of Salesforce.com or similar CRM platforms 


About SonicWall

OUR STORY SonicWall has been preventing cyber crime for over 25 years, defending small- and medium-size businesses and enterprises worldwide. Backed by research from the Capture Labs Threat Network, our award winning real-time breach detection and prevention solutions –coupled with the formidable resources and expertise of more than 18,000 loyal channel partners around the globe – are the backbone securing more than a million business and mobile networks and their email, applications and data. This combination of products, innovation and partnerships delivers real-time cyber defense solutions, tuned to the specific needs of the more than 500,000 businesses in more than 150 countries around the world. The end result: you can do More Business. With Less Fear.

Want to learn more about SonicWall? Visit SonicWall's website.