Uncubed
           

Fleet Service Coordinator

Splend, Melbourne

More than a car rental company, we provide the complete service.


We’re not about cars. We’re about people.
 
Splend is about giving people from all walks of life the freedom to earn an income. Our model is flexible car access, rental and rent-to-buy, but when it comes down to it, what matters the most is the positive impact we make on the lives of our members. That comes in the form of ongoing training and support, maintenance, insurance, and even analytics to help them earn more money.

Splend was launched in Sydney in 2015, now three and a half years later, Splend is able to offer freedom to all kinds of people through car rental, and rent-to-buy options. But we don’t stop there. We provide unprecedented levels of support and training, to help our members make the most of their time on the road.

The Role

Splend’s Vehicle Service Coordinators play a huge part in the day to day logistical operations of the rental fleet. We need a motivated and eager individual who is an expert team worker, to help us with maintaining our vehicles status and quality, as well as on-boarding and off-boarding when required. We like to make sure our vehicles are 100% ready for our members, so it’s vital you are capable of working with a high level of detail. You’ll need a keen eye and be super organised because part of this role is to report vehicle damage, and ensure the right person is charged for the repairs. 

Your Requirements

  • Set up new vehicles for Rental on delivery including registering in the fleet system, installing vehicle trackers, marketing material and updating the vehicle status.
  • Conduct detailed vehicle inspections with members at on-boarding, during monthly in life inspection, as a result of a vehicle exchange (including accidents) and at the end of Rental. Identify and charge for any damage as per the Splend policies. 
  • Conduct a daily Fleet check to ensure all vehicles are in the correct status and vehicles status SLA’s are adhered to by dropping off and collecting vehicles from warranty, service centres, car wash, vehicle refueling, smash repair etc. Includes collecting vehicles from members due to non-payment of rental.
  • Ensure available ready to rent vehicles are suitable for members by cleaning the vehicles, ensuring all marketing collateral is up to date on the vehicle and the vehicle has been safety checked for servicing, air pressure and oil levels.
  • Manage reported vehicle faults with the manufacturer and head office fleet team for warranty and mechanical issues. obtain evidence of servicing documentation from the service centre where this is not received.
  • Liaise with Head Office Fleet team to ensure vehicles are returned prior to their end of life. Ensure vehicle inspection is completed and liaise rectification in line with guidelines or as directed. remove vehicle trackers and marketing collateral and liaise with Fleet team for pick-up of vehicle. Update vehicle status once the vehicle has been collected.
  • Manage the key log to ensure at all times prior to disposal Splend has a spare key for all vehicles.
  • Ensure that the vehicle management is complaint with Splend occupational health and safety policy.

Requirements

  • Year 12 HSC completion 
  • Intermediate level in computer skills including Excel
  • Full unrestricted Motor Vehicle License 
  • Mechanical aptitude or a reasonable understanding of motor vehicles 
  • TAFE course or experience in mechanical repairs would be an advantage
  • Previous car rental experience highly advantage 
  • Stock control/Panel beating/Logistics or related industry experience highly desirable 


Culture and rewards

Most places split these sections into two, but we only need two sentences to describe the culture at Splend.

We work hard for our members, and we celebrate our achievements. Nothing great happens in isolation, and so we simultaneously push and support one another to identify uncharted realms of greatness.

So how about it? You want in? Click the 'Apply' button!

Splend does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground, including but not limited to race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, provincial, or federal laws or prohibited by Company policy.

Splend is committed to a healthy, safe and inviting work environment where harassment of any kind will not be tolerated.

About Splend

Splend is more than a car rental company for Uber drivers, we provide the complete service. Splend is Australia’s preferred supplier of rental vehicles for on-demand rideshare and delivery services such as Uber and UberEATS. It is our mission to ensure Splend Members become more profitable, safer and happier drivers. At Splend we don't just see that culture is something to be written about, we see it as something to be sung about. Our vision developed a culture of innovation, agility and transparency that focuses on outcomes not outputs. We hold ourselves accountable for the company culture and know that you can't buy it, you can't grow it, you can't develop it, you have to live it.

Splend

Want to learn more about Splend? Visit Splend's website.