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Member Success Representative

Splend, London

More than a car rental company, we provide the complete service.


We’re not about cars. We’re about people.
 
Splend is about giving people from all walks of life the freedom to earn an income. Our model is flexible car access, rental and rent-to-buy, but when it comes down to it, what matters the most is the positive impact we make on the lives of our members. That comes in the form of ongoing training and support, maintenance, insurance, and even analytics to help them earn more money.

Splend was launched in Sydney in 2015, now three and a half years later, Splend is able to offer freedom to all kinds of people through car rental, and rent-to-buy options. But we don’t stop there. We provide unprecedented levels of support and training, to help our members make the most of their time on the road.

Splend is much more than just a vehicle rental start-up company. In fact, we are changing the game when it comes to offering employment opportunities in a flexible, booming and profitable space – the rideshare industry. Splend exists to provide vehicle solutions to those wanting to participate in the on-demand rideshare and delivery industries - think Uber!
 
We provide our driver members with a brand-new model, hybrid car that you can use for Uber and for your own use. However it doesn’t stop there! At Splend we are much more than just a vehicle rental company. Our business model is built around setting our driver members up for success via coaching, support and mentoring to enable them to run the most independent and profitable rideshare micro-business that they can.

Having been founded in Australia just over 3 years ago Splend recently has expanded globally, launching our business in the Canadian, Mexican and UK markets. The response from Londoners has been emphatic with drivers from all over town keen to join the Splend community and maximise their earnings the Splend way! We are growing at a rapid rate and are looking for a personable, passionate and driven individual to join our operations team as a 'Member Success Representative'.

The Member Success Representative (MSR) is an account management style role. This person is responsible for the retention, mentoring and coaching of a portfolio of Splend Members. They do this by conducting vehicle inspections, monthly check-ins, managing payment schedules and finding new ways to deliver a valuable member experience. Operationally, they perform onboards, exchanges and terminations and guide Members through Splend’s accident management process whilst driving lead generation through member referrals.

  • Vast experience in customer facing roles
  • Great customer service skills
  • Highly organised and strong ability to manage time
  • An effective communicator with the ability to work in a team and build rapport with customers
  • Can effectively build relationships help and empower others from different backgrounds Familiarity with the use of CRM systems
  • Enjoy a fast paced, ever changing environment
  • Experienced working in a high growth and/or start up business
  • Bachelors degree or equivalent preferred
  • Some working knowledge of Uber or experience in the vehicle rental industry preferred
  • Proficiency with Microsoft Suite – excel, PowerPoint especially
To be eligible for this position, please ensure that you have the right to work and drive in the U.K. If this sounds like you, apply today!

Culture and rewards

Most places split these sections into two, but we only need two sentences to describe the culture at Splend.

We work hard for our members, and we celebrate our achievements. Nothing great happens in isolation, and so we simultaneously push and support one another to identify uncharted realms of greatness.

So how about it? You want in? Click the 'Apply' button!

Splend does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground, including but not limited to race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, provincial, or federal laws or prohibited by Company policy.

Splend is committed to a healthy, safe and inviting work environment where harassment of any kind will not be tolerated.

About Splend

Splend is more than a car rental company for Uber drivers, we provide the complete service. Splend is Australia’s preferred supplier of rental vehicles for on-demand rideshare and delivery services such as Uber and UberEATS. It is our mission to ensure Splend Members become more profitable, safer and happier drivers. At Splend we don't just see that culture is something to be written about, we see it as something to be sung about. Our vision developed a culture of innovation, agility and transparency that focuses on outcomes not outputs. We hold ourselves accountable for the company culture and know that you can't buy it, you can't grow it, you can't develop it, you have to live it.

Splend

Want to learn more about Splend? Visit Splend's website.