Sign Up Specialist
Splend, London, UK
More than a car rental company, we provide the complete service.
About the role
- Ensure that all live chat and inbound phone calls are responded to in a timely manner
- Answer questions effectively and ensure that the correct information is given
- Speak with prospects who have expressed an interest in driving with Splend
- Discuss the benefits of hiring a car and driving Uber with Splend
- Gain commitment and buy in
- Create memorable and professional experiences over the phone
- Qualify prospects for the relevant state for the sign up process to become an Uber Driver with Splend
- Explain what the next steps are to the prospect and ensure the prospect attends the office
- Ensure that all touch points and relevant conversations are recorded directly into the CRM database
- Ensure that all customer notes are compliant and aligned to Splend’s operating procedures
What you’ll bring
- Experience in a customer facing role, preferably in inbound phone sales
- Exposure to ride hailing platforms
- Great customer service skills
- Highly organised and ability to manage time
- An effective communicator with the ability to work in a team and build rapport with customers
- Have a passion for helping and empowering others
- Familiarity with the use of CRM systems
- Self motivated with initiative to solving problems
- Enjoy a fast paced, ever changing environment
Splend is more than a car rental company for Uber drivers, we provide the complete service. Splend is Australia’s preferred supplier of rental vehicles for on-demand rideshare and delivery services such as Uber and UberEATS. It is our mission to ensure Splend Members become more profitable, safer and happier drivers. At Splend we don't just see that culture is something to be written about, we see it as something to be sung about. Our vision developed a culture of innovation, agility and transparency that focuses on outcomes not outputs. We hold ourselves accountable for the company culture and know that you can't buy it, you can't grow it, you can't develop it, you have to live it.
Want to learn more about Splend? Visit Splend's website.
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