Customer Care Representative - Email

Spokeo, Pasadena

See jobs at Spokeo

Spokeo is looking for another awesome individual to join our Customer Care team in Pasadena, CA. Spokeo builds innovative products that make your world more transparent. We help you know the people around you better so you can be more connected, more protected, and trust a little easier.

Spokeo reconnects friends, reunites families, uncovers catfishers, prevents fraud, stops criminals, and more. With over 12 billion records and 18 million monthly visitors, our team of only 200 tackles Facebook-sized challenges and pushes the limit of Amazon's cloud.

This position demands versatility, as we are a fast-paced environment. We are searching for people who are not just going to get the job 'done' but also go beyond the call of duty. There are often opportunities for promotion and for that reason, we look for people who show a special quality to potentially take our department and company to the next level.

Your Responsibilities Will Include:

  • Accurately, quickly, and efficiently handle customer contacts via email (for billing and retention, technical troubleshooting, content questions, etc.)
  • Translate technological jargon in a way that users like your parents or grandparents could easily understand.
  • Take key user feedback, and quickly and concisely pass it to the appropriate department (so we can keep improving the user experience).


  • A college degree or some college experience
  • Retention/Sales background preferred
  • Communicate pleasantly and effectively through email 
  • Work both independently and with others at a high level
  • Display dedication to the company and your team
  • Are flexible and available to work shifts outside of normal business hours
  • Insist on staying current with all things tech

We Provide The Following Benefits:

  • Competitive salary
  • Medical, Dental, and Vision benefits
  • Stock Options
  • 401(k)

We Provide The Following Perks:

  • Flexible Hours
  • Casual Dress Code
  • Free Lunch Catering Every Day
  • Wellness Classes
  • Gym Reimbursement
  • Fully Stocked Fridge and Snacks
  • Ping Pong, Foosball, and Pool Table

About Spokeo

What can you do with Spokeo? Research Whether you're looking up an unknown caller, looking to learn more about your date, or wanting to research a new neighborhood you are moving to, a quick search on Spokeo gives you access to billions of records in an instant. Reconnect Spokeo makes it easy to reunite with family, friends and love interests. Simply search a name, phone number, or other details and easily find the most recent information we have available. What Spokeo doesn't do Credit, Insurance or Employee Screening Spokeo does not have access to secure or private financial information. You may not use Spokeo for credit, tenant or insurance screening purposes. Utilizing Spokeo's platform for purposes of employee screening is strictly prohibited. Any Purpose Specified in the FCRA Spokeo is not a credit reporting agency and does not offer consumer reports. We work hard to ensure that all of the data on our site is within established guidelines.

Want to learn more about Spokeo? Visit Spokeo's website.