Uncubed
   

Beta Project Manager, Customer Success

Square, St. Louis MO, US

Square works for every business.

Duration: Full-Time


The Beta Team needs an experienced project manager to help us execute beta programs to validate the customer experience during the product development cycle. You will work with Square sellers and a wide variety of internal teams to develop the strategy and execute the program to confirm that from a customer perspective, we're ready to launch. Our Betas range from small feature updates to large product launches, spanning Hardware to POS to Partnerships to SaaS. Beta Managers are direct contributors, troubleshooting issues, escalating and identifying risks, and constantly engaging our Sellers to keep the feedback coming. Our reach is limited by our bandwidth, so identifying opportunities for efficiency gains and driving process improvements whenever possible is paramount.

Beta Managers provide data-driven insights: You will be required to track beta participation, communicate status, and present recommendations to Product Teams. Cross-team coordination, project management and an ability to learn and understand new technology are essential.

You will:

  • Work with several different Product Teams to design and kick-off successful beta programs. The Beta Manager is second in command to PM/PMMs, and makes key product GTM decisions in their absence.

  • Track, communicate status on, and monitor all active beta participants

  • Solicit feedback from beta participants at key project milestones, craft the customer experience story and present recommendations to product teams

  • Identify, escalate, and monitor bugs and issues until resolution, communicating with internal teams and sellers along the way.

  • Give Exit Criteria recommendations for beta programs, and hold Product Teams accountable

  • Identify sellers for press and co-marketing opportunities in partnership with the Comms team. 

  • Work with the Bugs and Launch programs to report on launch health and success of each beta program

  • Work with the Beta Community Manager to foster an active community of beta testers on Seller Community and through our Square POS beta apps


You Have:

  • 3+ years professional experience in a role requiring project or program management, meeting deadlines, and assessing risk.

  • High attention to detail with examples to prove it.

  • Experience and comfort learning new technology, and using it with minimal errors.

  • An analytical, growth-mindset - You are constantly seeking new and better ways to make an impact.

  • The ability to understand the big picture as well as execute on a granular level.

  • A proactive nature, a sense of urgency, and a high degree of self-motivation to go above and beyond to meet the needs of our sellers, and our team.

  • The ability to work cross-functionally with Legal, Comms, Product, and the CS Org. 

  • Familiarity with Google Sheets/Excel and comfort using basic formulas


We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

About Square

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. So we’re building easy tools to empower and enrich people. Tools that shorten the distance between having an idea and making a living from it—because we believe in fair and square. We started with a little white card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, our Cash app lets people send money instantly, and we’re building easy tools for customers, too. We’re empowering the electrician to send invoices, setting up the food truck with a delivery option, helping the clothing boutique pay its employees, and giving the coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Square

Want to learn more about Square? Visit Square's website.