Manager / Senior Manager, Operations + Supply Chain

SquareTrade, San Francisco

Before us, "warrant" was just another bad word.

SquareTrade is the fastest growing company of its kind. We’re revolutionizing a $30b industry with innovation and attention to customer satisfaction. We’ve already partnered with some of the largest, most sophisticated retailers in the world (Amazon, Bose, and Costco to name a few), have more than 240,000 fans on Facebook, consistently win industry awards and have received tens of thousands of 5-star reviews...and we’re not done yet!

We are looking for a smart, driven individual to join our Operations and Supply Chain team. We are looking for high potential individuals who are ready to solve interesting and challenging problems such as scaling our supply chain to meet future needs, optimizing operational processes to reduce inefficiencies. You'll forge partnerships with key suppliers and internal business partners to drive improvements. In this high-visibility role you'll have ownership over processes and segments that directly impact the success of the business, opportunities to work with company leadership, and you'll gain exposure to all areas of the company    


  • Work with a network of suppliers to improve visibility and performance while driving down costs
  • Roadmap and execute a plan for a new service platform that reduces turnaround time by 50% while reducing costs
  • Building operational dashboards to monitor key performance indicators for the business, facilitate decision-making within Operations and adjacent teams


  • Experienced in project management with an emphasis on operations, processes, and vendor management
  • Analytically-minded: you can not only come up with an idea (the "what's"), but the "why's", "how's", and "when's", too...along with the data to back it up!
  • Incredibly detail-oriented and able to juggle many tasks within a fast-paced, extremely dynamic environment
  • Driven to make an impact on the business: you’re scrappy and don’t give up
  • Great team-player and able to work well with people internal and external to the organization


  • BA or BS from top school required. MS in Operations, Engineering, Business, Economics, Statistic or other advanced degree from a top school a plus
  • 3+ years of work experience (not including internships) is required. Preferred backgrounds include top performing management consultants, operations management professionals, and high-caliber individuals from all fields
  • Advanced skills with Excel, experience with SQL, PowerPoint, and Word is required
  • Strong analytical skills to drive fact-based decision making; experience with Salesforce and Tableau a plus
  • A “go-getter” with strong record of rolling up sleeves and tactical execution.


  • Not feeling stuck! This team has exposure to many different parts of the business, making transitioning easy...we work on developing careers based on what people enjoy!
  • Competitive salaries, benefits (medical, dental, vision), flex PTO, 401k matching
  • Respect for your work-life balance
  • Free breakfast, weekly lunches and unlimited snacks and drinks
  • A paid volunteer day to give back to the community
  • Discounted Gym memberships
  • Company activities (from happy hours, winery trips, and picnics in the park to running a 5k)

SquareTrade is an Equal Opportunity Employer and complies with the San Francisco FCO

About SquareTrade

WHEN WE OPENED OUR DOORS IN 1999, technology was evolving by the minute. Everywhere we looked, people were using awesome new gadgets and electronics— and dropping them, and spilling coffee on them, and having all sorts of accidents. Meanwhile, the warranty market was living in the past. The only thing worse than the flimsy protection was the awful customer service. We thought it was time to move things forward. Our big idea? Give people protection that covers the breaks, spills & mishaps of everyday life, and treat our customers like we'd want to be treated. Evidently, we were on to something. Today we’re growing at the speed of technology. With offices in San Francisco and London, a legion of loyal fans, and superstar customer service—we’re turning “bad” into “good” every single day. And we’re just getting started.

Want to learn more about SquareTrade? Visit SquareTrade's website.