We're a young company that's growing fast and needs people who can keep up. Above all else, we value: purpose, perseverance, integrity, trust, community and humility.
Starcity provides beautifully designed co-living communities in major cities, and we're on track to welcome thousands (and one day millions) of customers to our communities over the coming years. We have awesome backers including Y Combinator, Bullpen Capital, NEA, Social Capital, Index Ventures and have been featured in notable publications like The New York Times, Business Insider, San Francisco Chronicle, Silicon Valley Magazine, TechCrunch and many more.
We seek an Accounts Receivable + Member Operations Associate who is customer service focused. This is an important role on the Operations team, reporting directly to the Senior Member Operations Manager. Your goal, first and foremost, is to ensure the trust and safety of our members through adhering to--and, when necessary, improving-- our policies and procedures.
Work with the Community and Engineering teams to find opportunities to increase efficiencies in our member-facing processes often regarding payments
Manage execution and amendments to membership agreements
Provide off-boarding instructions, complete turnover reports and return security deposits timely
Communicate with members to capture late payments to keep delinquency low and ensure timely payments
Respond to issues escalated by the Community and Growth teams for further review
Assist in enforcing community guidelines as well as Starcity’s policies and procedures regarding all member interactions
2-5 years of relevant work experience in residential leasing or property management
Understanding of billing and accounts receivable.
Ability to address delicate issues with tact and positivity
Working knowledge of fair housing practices and residential real estate law
Highly communicative and collaborative, with ability to take direction
Reliable, focused, with demonstrated ability to consistently meet goals and deadlines
Strong time management skills and experience managing numerous deals simultaneously
Thrives under pressure
Sense of humor!
Desire to try things you’ve never done before and learn from mistakes
Experience in co-operative living environments or hospitality management
Licensed CA real estate salesperson
The position is a full-time, salaried role with medical, dental, vision and retirement benefits.
You will be working under a CA licensed broker (BRE # pending) and may accrue hours toward obtaining BRE licenses.
The position is based at our HQ in San Francisco but you may be expected to travel to different project sites within California from time to time.
Starcity is an equal opportunity housing provider and employer, and acts in these capacities without regard to race, color, religion, sex, national origin, age, or disability.
Starcity is a lifestyle brand which provides beautifully designed co-living communities in major cities, and we’re on track to welcome thousands (and one day millions) of customers to our communities over the coming years. We have awesome backers including Y Combinator, NEA, Social Capital, Index Ventures and have been featured in notable publications like Business Insider, San Francisco Chronicle, Silicon Valley Magazine, TechCrunch and many more.