Symplicity, Arlington, VA
Helping institutions connect students to people, knowledge, and opportunities.
- Conduct "train-the-trainer" style working session on basic product functionality, including but not limited to system overview, tools, and/or advanced modules.
- Consult with client regularly on best practices for implementation and configuration. Identify and propose creative configurations when existing system functionality doesn’t match client’s stated expectations.
- Maintain in-depth knowledge of our products and stay up-to-date with ongoing product releases.
- Travel to client sites to conduct trainings or complete implementation tasks, when applicable and assigned.
- Responsible for the onboarding of assigned new clients from kickoff to adoption and serve as the new clients’ primary contact through all onboarding.
- Provide outstanding customer service throughout all interactions with clients.
- Analyze client requirements to develop appropriate training, scheduling, and customization strategies.
- Create and execute project plans and revise as appropriate to meet changing needs and requirements of the client.
- Communicate deliverables, required tasks, and timelines regularly to client to help keep the implementation process on schedule.
- Review system prior to launch and communicate remaining pre-launch tasks and any identified weaknesses in system setup to client.
- Communicate with client post-launch to verify that implementation training and support needs have been addressed and that client is satisfied with system functionality and utilization.
- Communicate with Client Relationship Specialist any noted relationship issues or requests to change system configuration as specified in contract.
- Ensure a smooth hand-off to the Client Relationship Specialist following completion of implementation.
- Manage day-to-day operational aspects of assigned projects.
- Coordinate with Professional Services department to implement custom solutions.
- BA/BS degree in a related field required; MA/MS degree preferred
- 2 or more years of relevant industry experience
- Strong business acumen, problem solving abilities, and good judgment
- Strong oral/written communication, analytical and organizational skills
- High integrity and an unyielding commitment to compliance and innovation
We Are Symplicity We’re committed to empowering our clients with innovative, easy-to-use solutions that enable them to streamline processes, improve outcomes, and cultivate positive relationships with their students, customers, and communities.
Want to learn more about Symplicity? Visit Symplicity's website.
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